DriveSense (part of the Osbourne Purdie Group) is actively seeking dedicated Customer Success Advisors to join our team in Lee Barns, Maidenhead. Reporting to the Customer Success Team Leader, this vital role entails direct communication with clients and trainers, managing training bookings, and providing outstanding customer service.
The ideal candidate should exhibit strong organisational skills, proficiency in administrative tasks and a keen ability to work under pressure. Exceptional communication skills both written and verbal are required. Familiarity with MS Office/Google Suite is desirable.
While one year of administrative experience is preferred, a 'can do' attitude and a commitment to quality service are paramount. This role is an excellent opportunity for someone eager to contribute to a dynamic team and ensure the highest level of customer satisfaction at DriveSense.
Job Purpose
As a DriveSense Customer Success Advisor, your primary role involves effective communication with DriveSense clients and our network of trainers. You will be the first point of contact for any incoming calls and queries, ensuring the level of customer service is at the highest standard. This will be achieved through phone, email and leveraging mapping software to efficiently coordinate bookings, ensuring the fulfilment of our training delivery commitments. This role requires proactive coordination of activities including handling bookings, booking queries, cancellations and rebookings. You will also support the Team Leader and Account Manager in administering and managing the DriveSense account. Key tasks and responsibilities include but are not limited to:
Communicating with the DriveSense Training team and Client delegate network, taking inbound calls/emails to assist with queries and bookings. Updating internal trackers and capturing data to assist the Team Leader with daily, weekly and monthly reporting to the client. Assisting in the monitoring and maintenance of the central booking portal, ensuring sessions are booked accurately with the correct course allocation and covered by our team of trainers. Booking and confirming venues/locations, ensuring that each venue has the correct facilities for training. Creating and monitoring trainer expenses. Taking part in daily team meetings, bringing to the table accurate statistics and analysis of delivered training sessions. The Successful Candidate Must:
Have 1 year Administrative experience (Desired but not essential) Have outstanding communication (written and verbal) and interpersonal abilities. Have good general administration and data capture experience. Have excellent organisational and team-working skills. Have some experience with MS office/Google Suite products such as Google Drive and Sheets etc. Have a ‘can do’ attitude and the ability to prioritise tasks and meet tight deadlines. Thrive under pressure in a busy working environment. Have excellent customer service skills and pride themselves on providing the highest quality customer service. Maintain a valid UK driving licence (Desirable) Points of Reference
Job Type:
Full-time Pay:
£25,000.00-£27,500.00 per year Additional pay: Bonus scheme Benefits: Company events Company pension Free parking On-site parking Schedule: Monday to Friday Ability to commute/relocate: Maidenhead: reliably commute or plan to relocate before starting work (required) Experience: Customer service: 1 year (preferred) Location: Maidenhead (preferred) Work Location:
In person Reference ID:
CSA DS
#J-18808-Ljbffr
As a DriveSense Customer Success Advisor, your primary role involves effective communication with DriveSense clients and our network of trainers. You will be the first point of contact for any incoming calls and queries, ensuring the level of customer service is at the highest standard. This will be achieved through phone, email and leveraging mapping software to efficiently coordinate bookings, ensuring the fulfilment of our training delivery commitments. This role requires proactive coordination of activities including handling bookings, booking queries, cancellations and rebookings. You will also support the Team Leader and Account Manager in administering and managing the DriveSense account. Key tasks and responsibilities include but are not limited to:
Communicating with the DriveSense Training team and Client delegate network, taking inbound calls/emails to assist with queries and bookings. Updating internal trackers and capturing data to assist the Team Leader with daily, weekly and monthly reporting to the client. Assisting in the monitoring and maintenance of the central booking portal, ensuring sessions are booked accurately with the correct course allocation and covered by our team of trainers. Booking and confirming venues/locations, ensuring that each venue has the correct facilities for training. Creating and monitoring trainer expenses. Taking part in daily team meetings, bringing to the table accurate statistics and analysis of delivered training sessions. The Successful Candidate Must:
Have 1 year Administrative experience (Desired but not essential) Have outstanding communication (written and verbal) and interpersonal abilities. Have good general administration and data capture experience. Have excellent organisational and team-working skills. Have some experience with MS office/Google Suite products such as Google Drive and Sheets etc. Have a ‘can do’ attitude and the ability to prioritise tasks and meet tight deadlines. Thrive under pressure in a busy working environment. Have excellent customer service skills and pride themselves on providing the highest quality customer service. Maintain a valid UK driving licence (Desirable) Points of Reference
Job Type:
Full-time Pay:
£25,000.00-£27,500.00 per year Additional pay: Bonus scheme Benefits: Company events Company pension Free parking On-site parking Schedule: Monday to Friday Ability to commute/relocate: Maidenhead: reliably commute or plan to relocate before starting work (required) Experience: Customer service: 1 year (preferred) Location: Maidenhead (preferred) Work Location:
In person Reference ID:
CSA DS
#J-18808-Ljbffr
