Who we are and what we do
Hodder Education is the home of accessible, future-proofed educational resources where we put students, teachers and parents at the heart of everything we do. Our goal is to help every teacher and learner across the globe to succeed by creating and delivering high-quality content and support.
Hodder Education is a division of Hachette, one of the largest publishing groups in the UK, with 12 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.
What you'll be doing
As part of the Customer Success team, you will be responsible for delivering against key elements in our customers' digital journey, including pre-sale, trials, on-boarding, retention and renewal. Your day to day will involve both outbound and inbound phone and email communication with new and existing customers to ensure they successfully on-board onto our services, use them effectively, and renew. You will also be responsible for driving sales of print, digital and other services to secondary schools and colleges in Northern Ireland. This is achieved by remotely talking to schools and colleges and carrying out one-to-one consultations with heads of department or other decision makers and making departmental presentations. The post holder is also responsible for keeping in touch with contacts at the NI awarding body and other key organisations to ensure our messaging and service to schools and colleges in NI is up to date and relevant, organising events where appropriate. It will also include the cross-selling and upselling of print and digital products at appropriate points in the customer journey.
Who we are looking for
We're looking for someone with excellent written and verbal communication, who can offer excellent customer support. The ideal candidate will be self-motivated, highly organised and able to work well independently as well as part of a team. Ability to manage a busy workload and prioritisation is required, as is confidence in learning and using various IT systems.
What we offer
Our staff are our greatest asset, and our benefits reflect this:
The role will be based at our Didcot office, the Hely Hutchinson Centre, with a blend of in-office (3 days) and homeworking (2 days) per week.
Our commitment
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org
Hodder Education is the home of accessible, future-proofed educational resources where we put students, teachers and parents at the heart of everything we do. Our goal is to help every teacher and learner across the globe to succeed by creating and delivering high-quality content and support.
Hodder Education is a division of Hachette, one of the largest publishing groups in the UK, with 12 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds.
What you'll be doing
As part of the Customer Success team, you will be responsible for delivering against key elements in our customers' digital journey, including pre-sale, trials, on-boarding, retention and renewal. Your day to day will involve both outbound and inbound phone and email communication with new and existing customers to ensure they successfully on-board onto our services, use them effectively, and renew. You will also be responsible for driving sales of print, digital and other services to secondary schools and colleges in Northern Ireland. This is achieved by remotely talking to schools and colleges and carrying out one-to-one consultations with heads of department or other decision makers and making departmental presentations. The post holder is also responsible for keeping in touch with contacts at the NI awarding body and other key organisations to ensure our messaging and service to schools and colleges in NI is up to date and relevant, organising events where appropriate. It will also include the cross-selling and upselling of print and digital products at appropriate points in the customer journey.
Who we are looking for
We're looking for someone with excellent written and verbal communication, who can offer excellent customer support. The ideal candidate will be self-motivated, highly organised and able to work well independently as well as part of a team. Ability to manage a busy workload and prioritisation is required, as is confidence in learning and using various IT systems.
What we offer
Our staff are our greatest asset, and our benefits reflect this:
- 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
- Private medical insurance
- Generous pension schemes
- Rent deposit loans
- 2 community days per year
- Summer hours (finishing at 1pm on Fridays during the summer months)
- Retail discounts through Hachette rewards
- Cycle to Work scheme
- Eye care vouchers
- Wide-ranging training library
- Development programmes (including mentoring)
- Up to 70% off book purchases
- A charity bookshelf
- 12 Staff-led employee networks that are voluntary, including Gender Balance, Thrive, Pride, All Together, Wellbeing and religious networks
- Season ticket loans
- And much more!
The role will be based at our Didcot office, the Hely Hutchinson Centre, with a blend of in-office (3 days) and homeworking (2 days) per week.
Our commitment
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend for interview, please let us know.
The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visit www.booktradeentrysupport.org
