Salary:
Dependent on Experience Location:
Flexible: Reigate or Manchester area Job type:
Full time Working Pattern:
2 days per week onsite | 4.5 day working week (Half day Fridays) About Us
Infinity is a market-leading advanced analytics and call-tracking service working with some of the world’s most well-known brands. Our mission is clear, to become the best call-tracking provider in the world. Profile of Role
We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors. About You
The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers' experience. Key Responsibilities
Be responsible for the performance (retention) of your allocated customer book. Monitor the health of your customer book through tactics such as reviewing levels of customer engagement. Deliver the service offer to customers such as touch-in calls and account reviews. Have commercial responsibility for customers you engage with. Help onboard new customers and realize value as quickly as possible. Maintain an advanced level of knowledge of the Infinity platform. Nurture customer advocacy in collaboration with the marketing team. Support or lead internal tasks and projects. Produce reports and forecasts as required for the Customer Success function. Be the voice and customer advocate across the business. Maintain an ethos of continual improvement. Key Skills & Behaviours
2+ years of experience in a B2B software account management or customer success role. Proven experience effectively managing a large book of SME & Enterprise customers. Good presenter & communicator. Time management and prioritization skills. Knowledge of standard desktop software applications. Excellent communication skills. Strong experience and understanding of online marketing. A valued team member who upholds Infinity values. Ability to use own initiative and think ‘outside the box’. Customer-focused individual who is self-motivated. Ability to build strong trusted relationships. Strives to continuously raise standards. Self-starter mentality. Beneficial but Not Essential
Experience in using Salesforce. Experience of call tracking systems. Experience of SaaS business. Experience of contact centre environments. Second language, ideally German, French or Italian. At Infinity, we aim to be the best call tracking provider in the world and welcome our employees with open arms. We're an equal opportunities employer.
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Dependent on Experience Location:
Flexible: Reigate or Manchester area Job type:
Full time Working Pattern:
2 days per week onsite | 4.5 day working week (Half day Fridays) About Us
Infinity is a market-leading advanced analytics and call-tracking service working with some of the world’s most well-known brands. Our mission is clear, to become the best call-tracking provider in the world. Profile of Role
We are seeking a highly motivated individual to join our Customer Success team as a Customer Success Manager. In this role, you will be responsible for your allocated customer book, managing renewals and commercial conversations with customers across different sectors. About You
The ideal candidate will be self-motivated and bring a high level of energy to the team. You will need to think outside the box and actively contribute to improve our customers' experience. Key Responsibilities
Be responsible for the performance (retention) of your allocated customer book. Monitor the health of your customer book through tactics such as reviewing levels of customer engagement. Deliver the service offer to customers such as touch-in calls and account reviews. Have commercial responsibility for customers you engage with. Help onboard new customers and realize value as quickly as possible. Maintain an advanced level of knowledge of the Infinity platform. Nurture customer advocacy in collaboration with the marketing team. Support or lead internal tasks and projects. Produce reports and forecasts as required for the Customer Success function. Be the voice and customer advocate across the business. Maintain an ethos of continual improvement. Key Skills & Behaviours
2+ years of experience in a B2B software account management or customer success role. Proven experience effectively managing a large book of SME & Enterprise customers. Good presenter & communicator. Time management and prioritization skills. Knowledge of standard desktop software applications. Excellent communication skills. Strong experience and understanding of online marketing. A valued team member who upholds Infinity values. Ability to use own initiative and think ‘outside the box’. Customer-focused individual who is self-motivated. Ability to build strong trusted relationships. Strives to continuously raise standards. Self-starter mentality. Beneficial but Not Essential
Experience in using Salesforce. Experience of call tracking systems. Experience of SaaS business. Experience of contact centre environments. Second language, ideally German, French or Italian. At Infinity, we aim to be the best call tracking provider in the world and welcome our employees with open arms. We're an equal opportunities employer.
#J-18808-Ljbffr
