Customer Success Manager
Yolk Recruitment are working on behalf of a dynamic and rapidly expanding enterprise software company that provides a SaaS-based solution, in search for a Customer Success Manager.
The ideal candidate will have 3-5 years' experience in a customer success manager role, managing a portfolio of accounts, being their first point of contact and maximizing revenue generated from each account.
Key Responsibilities
Act as the main contact for assigned clients, driving success and satisfaction
Understand client objectives
Promote solution adoption through training, support, and best practices
Identify upselling and cross-selling opportunities
Collaborate with internal teams and provide customer's feedback
Deliver business reviews
Your skills/experience as a Customer Success Manager
Experience in customer success, account management
3-5 years' experience in software sales
Proficient in Salesforce
A proactive, collaborative, and solutions-driven mindset
Benefits
Basic Salary - 50k
OTE 80k
Hybrid work
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