Customer Success Manager (Italian Speaker)
“Key influential member of the brand protection team, driving multiple technical projects for the Business and protecting the World’s most valuable brands”
- On-Product Brand Protection & Cyber Security
- Full time, permanent
- Competitive Industry package, plus generous Bonus scheme
Position Summary & Objective
The Brand Customer Success Manager (CSM) role focuses on delivery of OpSec Online Brand Protection solutions, acting as the main point of contact for a portfolio of accounts, and providing world-class customer service and consultative support. This is a challenging and exciting position in a rapidly developing field working collaboratively with the world’s premier brands for a dynamic, fast-paced company.
Essential Functions Performed by the Position
· Manage full lifecycle of service engagement for an assigned client portfolio, managing expectations and service requirements.
· Build strong, collaborative long-term working relationships with both internal and client personnel.
· Communicate data-driven recommendations and industry best practices with individuals in varying levels of an organization, including executive management.
· Leverage internal and external software tools at an expert level.
· Work closely with internal teams on monthly deliverables
· Quickly adapt to industry trends and client requirements
· Perform other related duties as assigned.
Knowledge, Skills and Abilities
· Ability to communicate clearly, especially in translating technical processes into easily understood information to internal and external clients and stakeholders.
· Must be self-motivated, flexible, and adaptable to client & organizational changes.
· Ability to work independently with minimal supervision.
· Strong organization, consultative and analytical skills.
· Excellent time management skills and the ability to work well under pressure.
· Team player with a creative and innovative mindset.
· Proficient in Microsoft Office products (Excel, PowerPoint, Word).
Required Education and Experience
· Bachelor’s degree or equivalent years of experience in lieu of degree
· Minimum of 2 years of client facing experience
· SaaS and/or corporate consulting experience
· Background in account and/or project management
· Knowledge of trademark laws and internet practices
We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we’ll be in contact.
