Hybrid:
3 days a week in the office- Core hours 10-3 (Holborn) Recruiters:
As much as I value you, we are not looking to partner with any recruiters or agencies for this role. About Us: We are Gett. We solve the most complex real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future. We set the bar high for ourselves and take pride in delivering frictionless products for all our customers. We serve people who move constantly and we’re one of the best for the most demanding customers: business travellers. That’s where we started, building the best platform for the challenging needs of businesses. About the Role: Drive Growth:
Proactively identify and capitalise on opportunities to increase platform usage and ride volume within your accounts. Boost Adoption:
Develop and implement actions to ensure clients fully utilise our platform and its features. Minimise Churn:
Build relationships and proactively address challenges to maximise client retention. Deliver Value:
Act as a trusted advisor, helping clients achieve their goals and maximise their return on investment. Key Responsibilities: Portfolio Management:
Effectively manage a large and diverse portfolio of accounts. Relationship Building:
Cultivate strong relationships with key stakeholders across various industries. Data Analysis:
Analyse customer data to identify trends, challenges, and opportunities for growth. Growth Initiatives:
Develop and execute proactive strategies to increase platform adoption and ride volume. Churn Prevention:
Monitor customer health, identify at-risk accounts, and implement proactive measures to prevent churn. Communication & Presentation:
Deliver compelling QBR presentations and effectively communicate growth activities to clients. Collaboration:
Work closely with internal teams (Sales, Product, Support) to ensure a seamless customer experience. Technology Utilisation:
Leverage CRM systems, automation platforms, and other tools to manage your large portfolio and drive efficiency. Requirements: Proactive Engagement Strong communication and interpersonal skills Ability to build rapport and communicate effectively with customers at all levels 1-2 years of experience in a customer-facing role Team player: willingness to collaborate effectively with colleagues and contribute to a positive team environment. Data Driven Nice to have: Used Customer Success Platform & CRM such as Vitally, Salesloft & Salesforce Interview Process: Talent Screen:
(30-40mins) Our Talent and People Partner Joe Phillips will be asking around your experience and motivation for joining Gett. Video Interview:
(1 hour video call) Ciara McNamee (Head of Customer Success-Core) will take this meeting. They will be diving deeper into your experience, asking questions around working towards targets, client relationship management and what you understand that Gett does. Presentation:
(1hr Video call) Here you will meet Ciara again and Ian (Head of Customer Success- Strategic) - We will task you with a brief presentation then the team will ask questions in a competency style interview. Peer Review:
(45 mins Video call) Here you will meet 2 fellow Getters (Parin & Scott), an opportunity for final questions to ask any questions you have on the role and Gett. Please Note:
To give you an idea of how long the process could take, we typically estimate 1 week per interview due to diary management - if we can fit 2 interviews in 1 week we will try. Applications will be reviewed from 2nd Jan 2025! Here's What you Gett: 25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days - PLUS one extra Friday off every month! Working from Home Allowance Private Medical Cover At Gett, we embrace and celebrate diversity in all its vibrant forms. Whether you are a team member, customer, driver or supplier, we firmly believe it's our duty to create an inclusive environment where you can be your whole self. If you need additional assistance or having trouble with applying please email: recruitment.uk@gett.com
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3 days a week in the office- Core hours 10-3 (Holborn) Recruiters:
As much as I value you, we are not looking to partner with any recruiters or agencies for this role. About Us: We are Gett. We solve the most complex real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future. We set the bar high for ourselves and take pride in delivering frictionless products for all our customers. We serve people who move constantly and we’re one of the best for the most demanding customers: business travellers. That’s where we started, building the best platform for the challenging needs of businesses. About the Role: Drive Growth:
Proactively identify and capitalise on opportunities to increase platform usage and ride volume within your accounts. Boost Adoption:
Develop and implement actions to ensure clients fully utilise our platform and its features. Minimise Churn:
Build relationships and proactively address challenges to maximise client retention. Deliver Value:
Act as a trusted advisor, helping clients achieve their goals and maximise their return on investment. Key Responsibilities: Portfolio Management:
Effectively manage a large and diverse portfolio of accounts. Relationship Building:
Cultivate strong relationships with key stakeholders across various industries. Data Analysis:
Analyse customer data to identify trends, challenges, and opportunities for growth. Growth Initiatives:
Develop and execute proactive strategies to increase platform adoption and ride volume. Churn Prevention:
Monitor customer health, identify at-risk accounts, and implement proactive measures to prevent churn. Communication & Presentation:
Deliver compelling QBR presentations and effectively communicate growth activities to clients. Collaboration:
Work closely with internal teams (Sales, Product, Support) to ensure a seamless customer experience. Technology Utilisation:
Leverage CRM systems, automation platforms, and other tools to manage your large portfolio and drive efficiency. Requirements: Proactive Engagement Strong communication and interpersonal skills Ability to build rapport and communicate effectively with customers at all levels 1-2 years of experience in a customer-facing role Team player: willingness to collaborate effectively with colleagues and contribute to a positive team environment. Data Driven Nice to have: Used Customer Success Platform & CRM such as Vitally, Salesloft & Salesforce Interview Process: Talent Screen:
(30-40mins) Our Talent and People Partner Joe Phillips will be asking around your experience and motivation for joining Gett. Video Interview:
(1 hour video call) Ciara McNamee (Head of Customer Success-Core) will take this meeting. They will be diving deeper into your experience, asking questions around working towards targets, client relationship management and what you understand that Gett does. Presentation:
(1hr Video call) Here you will meet Ciara again and Ian (Head of Customer Success- Strategic) - We will task you with a brief presentation then the team will ask questions in a competency style interview. Peer Review:
(45 mins Video call) Here you will meet 2 fellow Getters (Parin & Scott), an opportunity for final questions to ask any questions you have on the role and Gett. Please Note:
To give you an idea of how long the process could take, we typically estimate 1 week per interview due to diary management - if we can fit 2 interviews in 1 week we will try. Applications will be reviewed from 2nd Jan 2025! Here's What you Gett: 25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days - PLUS one extra Friday off every month! Working from Home Allowance Private Medical Cover At Gett, we embrace and celebrate diversity in all its vibrant forms. Whether you are a team member, customer, driver or supplier, we firmly believe it's our duty to create an inclusive environment where you can be your whole self. If you need additional assistance or having trouble with applying please email: recruitment.uk@gett.com
#J-18808-Ljbffr
