Job Title: Customer Success Manager – Remote (UK)
Location : Permanent – Remote, UK-based
Salary : Up to £40,000 DOE + Excellent Uncapped Commission
About the Role:
We are seeking a highly motivated
Customer Success Manager
to join our dynamic team. As a Customer Success Manager (CSM), you will be the key point of contact for both new and existing clients, ensuring customer satisfaction, driving client retention, and identifying new business opportunities. This is a vital role where you will manage customer relationships, develop tailored solutions, and explore untapped opportunities to fuel our growth in the UK market. Key Responsibilities:
Customer Relationship Management : Build and maintain strong relationships with clients, acting as a trusted advisor. Regularly follow up to ensure satisfaction and identify opportunities for growth. Sales & Growth Opportunities : Proactively identify sales opportunities such as upselling and cross-selling within existing accounts to maximise revenue. Lead Generation & Prospecting : Engage in prospecting activities, including cold calling, networking, and qualifying new leads to expand our customer base. Account Management : Develop customised sales strategies and action plans for your allocated customers to align with their business goals and challenges. Product Knowledge : Maintain in-depth knowledge of our products and services, delivering value propositions through product demos, proposals, and ROI-based case studies. Customer Engagement : Organise virtual user groups and product demonstrations to engage clients and drive deeper relationships. Collaboration with Sales Team : Work closely with internal teams, including pre-sales consultants, to ensure seamless customer onboarding and success. Performance Metrics : Consistently achieve monthly and quarterly KPIs and sales targets, contributing to overall team success. Required Skills & Experience:
Sales & Account Management Experience : Minimum of 3 years’ experience in
B2B sales
or
account management
within the
software ,
ITSM (IT Service Management) ,
Managed Services , or
IT Service Desk
industries. Customer Success Expertise : Proven track record of building and managing client relationships and identifying growth opportunities within existing accounts. Sales Techniques : Experience in sales cycles, including lead generation, negotiation, and closing deals in a B2B environment. Strong Communication : Excellent verbal and written communication skills, with the ability to present confidently to key stakeholders. Sales Tools Proficiency : Familiarity with customer relationship management (CRM) software and other sales platforms. Consultative Selling : Ability to understand client pain points, tailor solutions, and present products effectively to meet customer needs. Presentation Skills : Experience delivering remote and in-person presentations, product demos, and proposals to decision-makers. Self-Starter : A proactive and results-driven personality with a passion for customer success and sales growth. Travel Availability : Ability to travel up to 50% for client visits, with a site-based presence 2-3 days per week. Strong Work Ethic : Ability to work flexible hours to meet goals and drive success. Analytical Mindset : Comfort with analysing customer data to forecast needs and identify future opportunities. Team Collaboration : Strong interpersonal skills, with the ability to work across diverse teams and functions to drive results. Education & Experience:
Experience : Minimum 3 years in a sales, customer success, or account management role within a
B2B software ,
Managed Services , or
ITSM
environment. Industry Knowledge : Experience in the
ITSM (IT Service Management) ,
Managed Services , or
IT Service Desk
industry is highly desirable. Why Join Us?
Competitive salary up to
£40,000
DOE with
uncapped commission . Flexible,
remote working
opportunities within the UK. Growth and development
opportunities in a thriving industry. Be part of a
dynamic, supportive team
dedicated to client success.
#J-18808-Ljbffr
We are seeking a highly motivated
Customer Success Manager
to join our dynamic team. As a Customer Success Manager (CSM), you will be the key point of contact for both new and existing clients, ensuring customer satisfaction, driving client retention, and identifying new business opportunities. This is a vital role where you will manage customer relationships, develop tailored solutions, and explore untapped opportunities to fuel our growth in the UK market. Key Responsibilities:
Customer Relationship Management : Build and maintain strong relationships with clients, acting as a trusted advisor. Regularly follow up to ensure satisfaction and identify opportunities for growth. Sales & Growth Opportunities : Proactively identify sales opportunities such as upselling and cross-selling within existing accounts to maximise revenue. Lead Generation & Prospecting : Engage in prospecting activities, including cold calling, networking, and qualifying new leads to expand our customer base. Account Management : Develop customised sales strategies and action plans for your allocated customers to align with their business goals and challenges. Product Knowledge : Maintain in-depth knowledge of our products and services, delivering value propositions through product demos, proposals, and ROI-based case studies. Customer Engagement : Organise virtual user groups and product demonstrations to engage clients and drive deeper relationships. Collaboration with Sales Team : Work closely with internal teams, including pre-sales consultants, to ensure seamless customer onboarding and success. Performance Metrics : Consistently achieve monthly and quarterly KPIs and sales targets, contributing to overall team success. Required Skills & Experience:
Sales & Account Management Experience : Minimum of 3 years’ experience in
B2B sales
or
account management
within the
software ,
ITSM (IT Service Management) ,
Managed Services , or
IT Service Desk
industries. Customer Success Expertise : Proven track record of building and managing client relationships and identifying growth opportunities within existing accounts. Sales Techniques : Experience in sales cycles, including lead generation, negotiation, and closing deals in a B2B environment. Strong Communication : Excellent verbal and written communication skills, with the ability to present confidently to key stakeholders. Sales Tools Proficiency : Familiarity with customer relationship management (CRM) software and other sales platforms. Consultative Selling : Ability to understand client pain points, tailor solutions, and present products effectively to meet customer needs. Presentation Skills : Experience delivering remote and in-person presentations, product demos, and proposals to decision-makers. Self-Starter : A proactive and results-driven personality with a passion for customer success and sales growth. Travel Availability : Ability to travel up to 50% for client visits, with a site-based presence 2-3 days per week. Strong Work Ethic : Ability to work flexible hours to meet goals and drive success. Analytical Mindset : Comfort with analysing customer data to forecast needs and identify future opportunities. Team Collaboration : Strong interpersonal skills, with the ability to work across diverse teams and functions to drive results. Education & Experience:
Experience : Minimum 3 years in a sales, customer success, or account management role within a
B2B software ,
Managed Services , or
ITSM
environment. Industry Knowledge : Experience in the
ITSM (IT Service Management) ,
Managed Services , or
IT Service Desk
industry is highly desirable. Why Join Us?
Competitive salary up to
£40,000
DOE with
uncapped commission . Flexible,
remote working
opportunities within the UK. Growth and development
opportunities in a thriving industry. Be part of a
dynamic, supportive team
dedicated to client success.
#J-18808-Ljbffr
