Our Mission
At NALA, we're
building payments for the Next Billion.
This means transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we’re simplifying financial transactions for individuals and businesses alike—helping them thrive in a global economy. We’re driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you’re passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale. Your Mission
As a Customer Success Manager at Rafiki (by NALA), you will play a pivotal role in helping our clients harness Africa’s leading cross-border payments API to streamline financial processes, optimise FX capabilities, and drive revenue growth. By providing exceptional support and expert guidance, you will ensure customers unlock the full potential of our solutions, contributing to their success and Rafiki’s mission to transform global financial operations. Responsibilities
Provide exceptional customer support and guidance. Assist clients in optimising their use of our cross-border payments API. Drive revenue growth through effective client engagement. Ensure customer satisfaction and retention. Minimum Requirements
Proven experience in customer success or account management. Strong understanding of financial services and payment solutions. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment.
#J-18808-Ljbffr
At NALA, we're
building payments for the Next Billion.
This means transforming how money moves into Africa, Asia and beyond. By building cutting-edge payment solutions, we’re simplifying financial transactions for individuals and businesses alike—helping them thrive in a global economy. We’re driven by innovation, community, and the belief that everyone deserves access to reliable, efficient, and affordable financial services. If you’re passionate about creating meaningful change and shaping the future of fintech in Africa and Asia, join us and be part of a team that's revolutionising financial empowerment on a global scale. Your Mission
As a Customer Success Manager at Rafiki (by NALA), you will play a pivotal role in helping our clients harness Africa’s leading cross-border payments API to streamline financial processes, optimise FX capabilities, and drive revenue growth. By providing exceptional support and expert guidance, you will ensure customers unlock the full potential of our solutions, contributing to their success and Rafiki’s mission to transform global financial operations. Responsibilities
Provide exceptional customer support and guidance. Assist clients in optimising their use of our cross-border payments API. Drive revenue growth through effective client engagement. Ensure customer satisfaction and retention. Minimum Requirements
Proven experience in customer success or account management. Strong understanding of financial services and payment solutions. Excellent communication and interpersonal skills. Ability to work collaboratively in a team environment.
#J-18808-Ljbffr
