Customer Success Manager - Public Safety
We have an exciting opportunity to join us if you have extensive experience in the UK Public Safety (Police, Fire, Ambulance) sector and would like to build a successful sales career in our market-leading software company. This is a key role within our business that needs someone with the ability to become a trusted advisor to our customers as customer success is at the heart of everything we do. Your sector knowledge will be invaluable; we are happy to help you grow your consultative sales skills and knowledge of our software. This is a home-based role (within the UK) and we offer a good basic salary and generous bonus. Who are we? Esri UK is a distributor of the world’s leading geospatial software, ArcGIS. We provide a wide range of services to our customers across both public and private sectors in the UK. With the largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS, and our business is growing considerably year on year. We are a people-focused, profitable, growing software company with great career prospects. Your key responsibilities as a Customer Success Manager will be to: Identify, qualify, negotiate, and close sales within our customer base. Maintain accurate and timely sales pipeline and forecast reporting. Ensure customer success and become their trusted GIS advisor. Know your customers to maintain their existing spend and find new ways to help their business maximize the ROI for using GIS within their organization. Identify decision makers and demonstrate our product capabilities, functionalities, and benefits. Develop account plans and customer success plans for existing customers detailing recommended short, medium, and long-term actions and goals. Identify and take ownership of customer problems/issues and work with the wider Esri UK team to resolve them. Liaise with professional services and project managers to ensure all opportunities are appropriately resourced in a timely manner to budget. This would be a great career move if you: Have a good understanding of the Police and Public Safety Sector. Ideally have an understanding of GIS technology. Have some sales or business development experience, or have the relevant sector knowledge and a desire to help our customers succeed. Are commercially minded and able to draw up compelling sales proposals that meet both our customer needs and our margins. Are a people person who can build strong and enduring business relationships. Are looking for a role that allows you to use your domain expertise to understand our customers’ requirements and help us all achieve business success. Security:
Because of the types of data and clients we work with, all positions require successful candidates to be based in the UK and willing to complete security clearances. We offer a good basic salary
starting from at least £38k (more with experience) plus a generous bonus paying up to 20% per annum. A great benefits package , including a good company pension, Vitality healthcare scheme, gym contribution, cycle to work scheme, family-friendly policies, including enhanced maternity and paternity benefits. Flexible working:
We all work flexibly. We are also happy to consider part-time and full-time applications; please detail what you are looking for in your cover letter. Development and progression:
We are passionate about giving our employees opportunities to support their development and progression and have an excellent track record of developing and promoting our employees. The location:
This is a home-based role covering the UK and will require travel and working at customer locations, taking you away from home at times. Please apply online on our website www.esriuk.com,
including your CV and covering letter detailing your salary expectations.
Application deadline: 9th February 2024. We are a thriving company that offers its employees the security of working for a financially sound, market-leading mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package. Esri UK is an equal opportunity employer - we recognize the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers. We’re here to listen to and serve our customers and believe that when our customers are successful, we’re successful. Esri UK & Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to colour, race, nationality, ethnic or national origin, religion, sex, gender, sexual orientation, age, marital status, civil partnership or disability, or any other characteristic protected by law.
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We have an exciting opportunity to join us if you have extensive experience in the UK Public Safety (Police, Fire, Ambulance) sector and would like to build a successful sales career in our market-leading software company. This is a key role within our business that needs someone with the ability to become a trusted advisor to our customers as customer success is at the heart of everything we do. Your sector knowledge will be invaluable; we are happy to help you grow your consultative sales skills and knowledge of our software. This is a home-based role (within the UK) and we offer a good basic salary and generous bonus. Who are we? Esri UK is a distributor of the world’s leading geospatial software, ArcGIS. We provide a wide range of services to our customers across both public and private sectors in the UK. With the largest pool of GIS expertise in the UK, Esri UK is the market leader and authority on GIS, and our business is growing considerably year on year. We are a people-focused, profitable, growing software company with great career prospects. Your key responsibilities as a Customer Success Manager will be to: Identify, qualify, negotiate, and close sales within our customer base. Maintain accurate and timely sales pipeline and forecast reporting. Ensure customer success and become their trusted GIS advisor. Know your customers to maintain their existing spend and find new ways to help their business maximize the ROI for using GIS within their organization. Identify decision makers and demonstrate our product capabilities, functionalities, and benefits. Develop account plans and customer success plans for existing customers detailing recommended short, medium, and long-term actions and goals. Identify and take ownership of customer problems/issues and work with the wider Esri UK team to resolve them. Liaise with professional services and project managers to ensure all opportunities are appropriately resourced in a timely manner to budget. This would be a great career move if you: Have a good understanding of the Police and Public Safety Sector. Ideally have an understanding of GIS technology. Have some sales or business development experience, or have the relevant sector knowledge and a desire to help our customers succeed. Are commercially minded and able to draw up compelling sales proposals that meet both our customer needs and our margins. Are a people person who can build strong and enduring business relationships. Are looking for a role that allows you to use your domain expertise to understand our customers’ requirements and help us all achieve business success. Security:
Because of the types of data and clients we work with, all positions require successful candidates to be based in the UK and willing to complete security clearances. We offer a good basic salary
starting from at least £38k (more with experience) plus a generous bonus paying up to 20% per annum. A great benefits package , including a good company pension, Vitality healthcare scheme, gym contribution, cycle to work scheme, family-friendly policies, including enhanced maternity and paternity benefits. Flexible working:
We all work flexibly. We are also happy to consider part-time and full-time applications; please detail what you are looking for in your cover letter. Development and progression:
We are passionate about giving our employees opportunities to support their development and progression and have an excellent track record of developing and promoting our employees. The location:
This is a home-based role covering the UK and will require travel and working at customer locations, taking you away from home at times. Please apply online on our website www.esriuk.com,
including your CV and covering letter detailing your salary expectations.
Application deadline: 9th February 2024. We are a thriving company that offers its employees the security of working for a financially sound, market-leading mapping technology company. We encourage collaboration and truly value the individual contributions each person makes, rewarding them with a generous bonus scheme and comprehensive benefits package. Esri UK is an equal opportunity employer - we recognize the importance and value of having a diverse and inclusive workforce and the benefits that this can bring to both our employees and our customers. We’re here to listen to and serve our customers and believe that when our customers are successful, we’re successful. Esri UK & Ireland is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to colour, race, nationality, ethnic or national origin, religion, sex, gender, sexual orientation, age, marital status, civil partnership or disability, or any other characteristic protected by law.
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