Join a dynamic and innovative Learning & Development provider in the IT sector, where your skills in customer success will drive impactful outcomes. We are looking for a proactive and strategic individual to manage and enhance client relationships, ensuring both retention and growth across a portfolio of key accounts. This is an exciting opportunity to work in a fast-paced environment, fostering strong partnerships and delivering measurable results. This hybrid role requires travel to their London office 3 days per week.
Responsibilities
Build and nurture trusted relationships with key stakeholders in client organisations, acting as a strategic advisor throughout their journey Lead and manage the delivery of client campaigns, ensuring alignment with their commercial goals and maintaining satisfaction against key performance indicators Analyse and report on campaign performance, highlighting ROI and strategic value to reinforce client partnerships Collaborate effectively with internal teams across marketing, operations, and product functions to ensure seamless communication and project delivery Stay updated on industry trends and client needs to provide tailored, innovative solutions Skills
Exceptional interpersonal and communication skills, with the ability to manage relationships across senior stakeholders A good knowledge of customer success metrics including CSAT, ARR, NPS etc Proven ability to manage multiple projects and accounts simultaneously, demonstrating excellent organisational and time management skills Strong analytical and reporting skills to present business cases and strategic insights effectively A proactive and adaptable mindset, capable of navigating dynamic environments Experience
Minimum of 2 years in a client-facing role such as customer success or client services Proven success improving customer success metrics including NPS, CSAT and ARR Demonstrated experience managing campaigns and projects across multiple channels Familiarity with Digital learning and technology such as LXPs is a strong advantage Education
Any related qualifications are desirable but not essential
#J-18808-Ljbffr
Responsibilities
Build and nurture trusted relationships with key stakeholders in client organisations, acting as a strategic advisor throughout their journey Lead and manage the delivery of client campaigns, ensuring alignment with their commercial goals and maintaining satisfaction against key performance indicators Analyse and report on campaign performance, highlighting ROI and strategic value to reinforce client partnerships Collaborate effectively with internal teams across marketing, operations, and product functions to ensure seamless communication and project delivery Stay updated on industry trends and client needs to provide tailored, innovative solutions Skills
Exceptional interpersonal and communication skills, with the ability to manage relationships across senior stakeholders A good knowledge of customer success metrics including CSAT, ARR, NPS etc Proven ability to manage multiple projects and accounts simultaneously, demonstrating excellent organisational and time management skills Strong analytical and reporting skills to present business cases and strategic insights effectively A proactive and adaptable mindset, capable of navigating dynamic environments Experience
Minimum of 2 years in a client-facing role such as customer success or client services Proven success improving customer success metrics including NPS, CSAT and ARR Demonstrated experience managing campaigns and projects across multiple channels Familiarity with Digital learning and technology such as LXPs is a strong advantage Education
Any related qualifications are desirable but not essential
#J-18808-Ljbffr
