Customer Success Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. The basics This role is full time This role pays £60-80k/year + equity Location: London - Chancery Lane What are we building? An AI Executive Assistant We've built an AI executive assistant that looks at all your emails, messages and meetings, and uses that knowledge to answer your email, schedule meetings, take next steps from meetings and organise your inbox. We turn every employee into a top performer, effortlessly. What do we value? We're looking for people who share our passion for making customers successful. Our team thrives in the 0-to-1 stage, moving fast, learning faster, and constantly challenging the status quo to drive better outcomes for customers. We value ownership and autonomy, trusting our people to act decisively and deliver results. What success looks like in this role Our first enterprise customer has been successfully rolled out, is fully adopted, and serves as a referenceable case study. Customer net retention is strong, with churn minimized across the long-tail of customers. Early wins in expansion opportunities have been identified and acted on, generating clear growth for the business. First expansion playbooks and Enterprise onboarding frameworks created. What our ideal candidate looks like 3-5+ years of experience in a Customer Success, Account Management, or similar role within a B2B SaaS company. Proven experience successfully onboarding and rolling out enterprise customers, ideally with demonstrated results in customer satisfaction, referenceability, and expansion. Strong project management skills - able to juggle multiple customers of various sizes, prioritize effectively, and maintain clear communication. Commercial mindset - a proven ability to identify upsell opportunities within accounts. Excellent problem-solving skills - able to quickly diagnose issues and rally internal teams to resolve them. The application process Submit your CV (no need for a cover letter) We'll review it Chat with our talent team to run through your experience and for us to tell you what it's like working for us. Chronological interview with the hiring manager and another Fyxer AI team member (45 minutes) Customer case study (45 minutes) Meet more of the team (30 minutes)

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