Customer Success Manager

Customer Success Manager focuses on managing a portfolio of high-potential clients, acting as their key point of contact.

What the role involves

• Managing a portfolio of high-potential clients, acting as their key point of contact.
• Leading onboarding, triage, and detailed needs assessments.
• Develop clear action plans with defined milestones and success measures.
• Ensure clients achieve measurable outcomes.
• Connect clients with technical experts, partners, and wider support networks.
• Collaborate cross-functionally to deliver a seamless, high-quality service.

Skills and requirements

• Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
• Experience in customer success, account management, or client-facing roles.

Candidate fit

• Organised and analytical, with the ability to assess needs and track progress.

Additional role context

• Escalate challenges and remove bottlenecks to keep ventures moving forward.
• Comfortable working across teams and coordinating multiple stakeholders.
• Be part of a collaborative, purpose-driven environment.