Customer Success Manager - Samsung
Apply locations: Basingstoke, United Kingdom Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: R36707 Job Purpose: Internal co-owner of accounts with FSE / IKAM for the largest accounts delivering customer satisfaction and developing new sales opportunities. Key account management for defined set of mid-sized partners across the TD SYNNEX portfolio; incentivised based on total portfolio. Responsibilities: Maximizes call potential and outcomes using a number of different sources to gain information on customer. Generate new business opportunities by planning outbound calls to customers. Have a conversation with customer around a solution/product area. Offers recommendations to enhance the value proposition by collecting information from the customer to understand the business requirements. Achieve monthly/quarterly Revenue and Margin targets for the aligned customer/segment. Builds excellent customer relationships through proactive engagement. Develops partner relationship (incl. account planning, cross-selling etc.). Provide, sell and negotiate product information, pricing, special offers and promotions. Attainment of Key Performance Indicators (KPI’s) such as daily talk time and outbound calls. Sell the benefits of using TD SYNNEX and the Company value proposition. Identify project opportunities and engages with BDM/ISS if specific product/vendor knowledge is required. Engages in active inside selling and “intelligent project fishing”. Manages customer backorder along specialist knowledge. Generate and own a pipeline of deals in TD SYNNEX’s CRM system, which is regularly reviewed and updated and ensure active closure of opportunities. Provide accurate and timely quotations to customers. Ensure TD SYNNEX maintains service levels agreements with customers. Manage customer backorder expectations and reporting. Proactively develop relationships with key internal and external contacts. Ensure CRM system is well maintained and provides correct customer information. Knowledge Skills and Experience: 1-2 years of experience in sales or equivalent educational background. A knowledge of product set would be desirable but not essential. Numerate with good attention to detail. Excellent telephone manner. Priority management and planning skills. Strive to achieve set targets. Understands Sales Process. Effective Communication Skills. Good relationship building. Working knowledge of Microsoft Word, Excel, Outlook. Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM. IT industry knowledge would be desirable but not essential. Key Skills: What’s In It For You? Elective Benefits:
Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career:
Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being:
Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion:
It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization:
Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community:
Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
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Apply locations: Basingstoke, United Kingdom Time type: Full time Posted on: Posted 2 Days Ago Job requisition id: R36707 Job Purpose: Internal co-owner of accounts with FSE / IKAM for the largest accounts delivering customer satisfaction and developing new sales opportunities. Key account management for defined set of mid-sized partners across the TD SYNNEX portfolio; incentivised based on total portfolio. Responsibilities: Maximizes call potential and outcomes using a number of different sources to gain information on customer. Generate new business opportunities by planning outbound calls to customers. Have a conversation with customer around a solution/product area. Offers recommendations to enhance the value proposition by collecting information from the customer to understand the business requirements. Achieve monthly/quarterly Revenue and Margin targets for the aligned customer/segment. Builds excellent customer relationships through proactive engagement. Develops partner relationship (incl. account planning, cross-selling etc.). Provide, sell and negotiate product information, pricing, special offers and promotions. Attainment of Key Performance Indicators (KPI’s) such as daily talk time and outbound calls. Sell the benefits of using TD SYNNEX and the Company value proposition. Identify project opportunities and engages with BDM/ISS if specific product/vendor knowledge is required. Engages in active inside selling and “intelligent project fishing”. Manages customer backorder along specialist knowledge. Generate and own a pipeline of deals in TD SYNNEX’s CRM system, which is regularly reviewed and updated and ensure active closure of opportunities. Provide accurate and timely quotations to customers. Ensure TD SYNNEX maintains service levels agreements with customers. Manage customer backorder expectations and reporting. Proactively develop relationships with key internal and external contacts. Ensure CRM system is well maintained and provides correct customer information. Knowledge Skills and Experience: 1-2 years of experience in sales or equivalent educational background. A knowledge of product set would be desirable but not essential. Numerate with good attention to detail. Excellent telephone manner. Priority management and planning skills. Strive to achieve set targets. Understands Sales Process. Effective Communication Skills. Good relationship building. Working knowledge of Microsoft Word, Excel, Outlook. Ideal candidates will have previous experience of IT systems for quotation, order entry, CRM. IT industry knowledge would be desirable but not essential. Key Skills: What’s In It For You? Elective Benefits:
Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career:
Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being:
Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion:
It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization:
Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community:
Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
#J-18808-Ljbffr
