Customer Success Manager - Scotland and Northern Ireland
Customer Success Manager - Scotland and Northern Ireland
Fantastic opportunity to join the market-leading provider of motor finance and technology solutions. Evolution Funding is the UK’s largest motor finance broker, powering many of the UK’s leading motor retail brands, both online and in showrooms. For the past nine years, we’ve been named
Car Finance Awards’ Best Broker
and won
Best Service for Dealers
and
Best Technology Partner
in 2024. As we continue to expand, we are looking for passionate and talented individuals to join our team and help us shape the future of the automotive finance ecosystem. As a Customer Success Manager (CSM), you will play a key role in driving the success and growth of Evolution by fostering strong relationships with clients, ensuring they achieve tangible value from our products and services. You’ll be a trusted partner, delivering tailored solutions through consultancy, technical expertise, and outstanding customer service. This is a strategic role within our vision to be the platform of choice for the auto finance ecosystem, where you’ll help drive adoption of cutting-edge solutions across six regions while working closely with clients to ensure their business goals are met. Key responsibilities include: Retaining and growing the customer base through strong partnerships. Delivering consultancy and data-led solutions to enhance client performance. Ensuring a seamless onboarding process for new customers. Working with cross-functional teams to drive product penetration and conversion across the dealer base. Minimum Requirements: At least 2 years in a similar role such as Account Manager, Digital Sales, or Customer Success Manager within the motor finance industry or a related field. Strong knowledge of the automotive finance ecosystem, including the Evolution Group product set. Preferred Skills: Excellent communication and influencing skills at all levels, including board-level stakeholders. Experience in coaching and supporting teams with a professional and calm demeanour. Ability to deliver strategic planning and manage multiple objectives in a fast-paced environment. Knowledge of automotive technology platforms, digital propositions, and integrations with direct lenders and middleware providers. Experience working with media vendors, website optimization, and enhancing customer journeys. Additional Attributes: Passion for customer success with a consultative, data-driven approach. Ability to adapt to evolving technologies and regulatory frameworks. Strong organisational, time management, and presentation skills. Job Type:
Full-time, Permanent Salary:
Up to £75,000 £75k On-Target Earnings (OTE) with an uncapped bonus structure. A car allowance is provided to support your role. Mobile phone and laptop provided to support your success. 33 days holiday per year (including bank holidays) that increase with length of service. Life insurance (4x salary), health cash plan, and access to an employee assistance program. Enrolment in a generous company pension scheme. Access to a structured training program with accreditation and career growth opportunities.
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Fantastic opportunity to join the market-leading provider of motor finance and technology solutions. Evolution Funding is the UK’s largest motor finance broker, powering many of the UK’s leading motor retail brands, both online and in showrooms. For the past nine years, we’ve been named
Car Finance Awards’ Best Broker
and won
Best Service for Dealers
and
Best Technology Partner
in 2024. As we continue to expand, we are looking for passionate and talented individuals to join our team and help us shape the future of the automotive finance ecosystem. As a Customer Success Manager (CSM), you will play a key role in driving the success and growth of Evolution by fostering strong relationships with clients, ensuring they achieve tangible value from our products and services. You’ll be a trusted partner, delivering tailored solutions through consultancy, technical expertise, and outstanding customer service. This is a strategic role within our vision to be the platform of choice for the auto finance ecosystem, where you’ll help drive adoption of cutting-edge solutions across six regions while working closely with clients to ensure their business goals are met. Key responsibilities include: Retaining and growing the customer base through strong partnerships. Delivering consultancy and data-led solutions to enhance client performance. Ensuring a seamless onboarding process for new customers. Working with cross-functional teams to drive product penetration and conversion across the dealer base. Minimum Requirements: At least 2 years in a similar role such as Account Manager, Digital Sales, or Customer Success Manager within the motor finance industry or a related field. Strong knowledge of the automotive finance ecosystem, including the Evolution Group product set. Preferred Skills: Excellent communication and influencing skills at all levels, including board-level stakeholders. Experience in coaching and supporting teams with a professional and calm demeanour. Ability to deliver strategic planning and manage multiple objectives in a fast-paced environment. Knowledge of automotive technology platforms, digital propositions, and integrations with direct lenders and middleware providers. Experience working with media vendors, website optimization, and enhancing customer journeys. Additional Attributes: Passion for customer success with a consultative, data-driven approach. Ability to adapt to evolving technologies and regulatory frameworks. Strong organisational, time management, and presentation skills. Job Type:
Full-time, Permanent Salary:
Up to £75,000 £75k On-Target Earnings (OTE) with an uncapped bonus structure. A car allowance is provided to support your role. Mobile phone and laptop provided to support your success. 33 days holiday per year (including bank holidays) that increase with length of service. Life insurance (4x salary), health cash plan, and access to an employee assistance program. Enrolment in a generous company pension scheme. Access to a structured training program with accreditation and career growth opportunities.
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