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Shortlister Solutions is looking for an ambitious, customer-focused, and proactive Customer Success Manager to join our growing team. This dynamic role will see you working across our educational and employer customer bases, ensuring they achieve success with our solutions.
About Us
At Shortlister Solutions, we're passionate about empowering universities, employers, and job seekers through cutting-edge virtual interview training and assessment platforms. Our tools bridge the gap between education and employment, fostering confidence and readiness for real-world opportunities. With a rapidly growing customer base and advancements in AI, we’re revolutionising training and recruitment assessments. By leveraging AI to accelerate selection decisions and deliver personalised feedback, we empower users with tailored insights that drive success. Now is the perfect time to join our team and make a meaningful impact on the future of recruitment and employability technology. The Role
As a Customer Success Manager, you’ll be at the forefront of ensuring our customers’ success. This involves building relationships, driving engagement, and guiding users to achieve their goals using our platform. Your work will directly influence customer satisfaction, retention, and overall growth of Shortlister Solutions. Key Responsibilities
Customer Support : Address and resolve account holder queries, with a focus on application-based questions. Onboarding : Deliver onboarding sessions tailored to customers' specific use cases, ensuring a seamless start with our platform. Engagement & Community Management : Foster a thriving community through knowledge-sharing sessions, client events, and customer forums. Utilisation Strategy : Implement strategies to drive platform adoption, such as embedding the tool into curricula, targeted student groups, and faculty-specific programmes. Customer Health Checks : Regularly monitor customer health metrics and proactively identify opportunities for improvement. Advocacy & Insights : Act as a customer advocate, providing feedback to product and marketing teams to enhance the user experience. Content Creation : Gather and share case studies, testimonials, and best practices with customers and internal teams. Retention & Growth : Identify opportunities for platform expansion within customer organisations, such as assessment tools or advanced features. Objectives & Key Results (OKRs)
Achieve and maintain high customer satisfaction scores. Resolve customer queries within agreed SLA timeframes. Increase customer engagement metrics by delivering utilisation strategies. Contribute to the growth of our self-serve knowledge base and community. Drive renewals and identify upsell opportunities. The Candidate
This role is ideal for someone who thrives in a customer-centric environment, is highly organised, and loves making a tangible impact. You’ll need to be adaptable, a problem-solver, and confident in guiding customers to success. Essential Skills, Behaviours, and Experience
Strong communication and relationship-building skills. A proactive approach to problem-solving and customer engagement. Experience in delivering training or workshops is advantageous. Analytical mindset to identify customer trends and improvement areas. Comfortable working with data and reporting tools. Knowledge of educational or recruitment sectors is a plus. The Details
Salary : Competitive, based on experience. 33 days holiday (including public holidays). Company pension scheme. Opportunity to participate in our company share plan. Location : Hybrid working environment with flexibility for home-based and office-based work.
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At Shortlister Solutions, we're passionate about empowering universities, employers, and job seekers through cutting-edge virtual interview training and assessment platforms. Our tools bridge the gap between education and employment, fostering confidence and readiness for real-world opportunities. With a rapidly growing customer base and advancements in AI, we’re revolutionising training and recruitment assessments. By leveraging AI to accelerate selection decisions and deliver personalised feedback, we empower users with tailored insights that drive success. Now is the perfect time to join our team and make a meaningful impact on the future of recruitment and employability technology. The Role
As a Customer Success Manager, you’ll be at the forefront of ensuring our customers’ success. This involves building relationships, driving engagement, and guiding users to achieve their goals using our platform. Your work will directly influence customer satisfaction, retention, and overall growth of Shortlister Solutions. Key Responsibilities
Customer Support : Address and resolve account holder queries, with a focus on application-based questions. Onboarding : Deliver onboarding sessions tailored to customers' specific use cases, ensuring a seamless start with our platform. Engagement & Community Management : Foster a thriving community through knowledge-sharing sessions, client events, and customer forums. Utilisation Strategy : Implement strategies to drive platform adoption, such as embedding the tool into curricula, targeted student groups, and faculty-specific programmes. Customer Health Checks : Regularly monitor customer health metrics and proactively identify opportunities for improvement. Advocacy & Insights : Act as a customer advocate, providing feedback to product and marketing teams to enhance the user experience. Content Creation : Gather and share case studies, testimonials, and best practices with customers and internal teams. Retention & Growth : Identify opportunities for platform expansion within customer organisations, such as assessment tools or advanced features. Objectives & Key Results (OKRs)
Achieve and maintain high customer satisfaction scores. Resolve customer queries within agreed SLA timeframes. Increase customer engagement metrics by delivering utilisation strategies. Contribute to the growth of our self-serve knowledge base and community. Drive renewals and identify upsell opportunities. The Candidate
This role is ideal for someone who thrives in a customer-centric environment, is highly organised, and loves making a tangible impact. You’ll need to be adaptable, a problem-solver, and confident in guiding customers to success. Essential Skills, Behaviours, and Experience
Strong communication and relationship-building skills. A proactive approach to problem-solving and customer engagement. Experience in delivering training or workshops is advantageous. Analytical mindset to identify customer trends and improvement areas. Comfortable working with data and reporting tools. Knowledge of educational or recruitment sectors is a plus. The Details
Salary : Competitive, based on experience. 33 days holiday (including public holidays). Company pension scheme. Opportunity to participate in our company share plan. Location : Hybrid working environment with flexibility for home-based and office-based work.
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