Establishment:
SAMpeople
Location:
Wakefield
Salary:
26000 - 29000
Department:
People Software
Job Type:
Full Time Closing Date:
31/01/2025 00:00
Interview Date:
Ongoing
Start Date:
ASAP The Role Do you have a proven ability to manage multiple accounts, with client relationships being at the heart of everything you do? Are you passionate about exceptional customer service? Do you want to be part of a supportive, friendly team? Then keep on reading because our Customer Success Partner vacancy could be just the job for you! Salary & Benefits Salary starting at £26,000 (rising by £1000 every year up to £29,000) 25 days annual leave (plus 8 days Bank Holidays) Your birthday off BUPA Healthcare Cashback plan – following successful completion of probation Pension Scheme Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications A cracking team to work with! Who are SAMpeople? At SAMpeople, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 1,800 schools and trusts hire, manage and support their most important asset with clarity and confidence every day. We are education specialists that provide impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children. So, what’s the role? We’re looking for Customer Success Partners who will be the first point of contact to clients who have purchased our fantastic education-specific software products, helping them with any queries they have and offering full operational support. The primary goal of this role is to ensure our customers achieve success whilst using our products. Main Responsibilities: Customer relationship management - developing and maintaining strong relationships with customers Customer Success planning - working with the customer to understand their goals and objectives, developing a success plan to help them achieve their goals Support & troubleshooting - providing ongoing support for technical problems Customer engagement & retention - regularly checking in with customers to ensure satisfaction What makes you the ideal candidate for us? We are looking for someone who shares our strong values and belief in our purpose ‘to create better futures for our children through innovative people solutions’. Other important skills include: Proven experience in a customer success, account management or similar role within the SaaS industry Excellent communication and interpersonal skills The ability to manage multiple customer accounts A genuine commitment to outstanding customer service and resolution. If this sounds like the role for you, and you want to be a part of a team who wants to shape the future of education through innovative solutions and services, then we can’t wait to hear from you! Other Information: 25 days Annual Leave + Bank Holidays Birthday Day Off BUPA Cashback Scheme - Claim money back for every day healthcare expenses Fusion Education People Solutions is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. We are also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community. Apply for this role: Submit your application today with our simple application process.
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SAMpeople
Location:
Wakefield
Salary:
26000 - 29000
Department:
People Software
Job Type:
Full Time Closing Date:
31/01/2025 00:00
Interview Date:
Ongoing
Start Date:
ASAP The Role Do you have a proven ability to manage multiple accounts, with client relationships being at the heart of everything you do? Are you passionate about exceptional customer service? Do you want to be part of a supportive, friendly team? Then keep on reading because our Customer Success Partner vacancy could be just the job for you! Salary & Benefits Salary starting at £26,000 (rising by £1000 every year up to £29,000) 25 days annual leave (plus 8 days Bank Holidays) Your birthday off BUPA Healthcare Cashback plan – following successful completion of probation Pension Scheme Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications A cracking team to work with! Who are SAMpeople? At SAMpeople, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology. Helping over 1,800 schools and trusts hire, manage and support their most important asset with clarity and confidence every day. We are education specialists that provide impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children. So, what’s the role? We’re looking for Customer Success Partners who will be the first point of contact to clients who have purchased our fantastic education-specific software products, helping them with any queries they have and offering full operational support. The primary goal of this role is to ensure our customers achieve success whilst using our products. Main Responsibilities: Customer relationship management - developing and maintaining strong relationships with customers Customer Success planning - working with the customer to understand their goals and objectives, developing a success plan to help them achieve their goals Support & troubleshooting - providing ongoing support for technical problems Customer engagement & retention - regularly checking in with customers to ensure satisfaction What makes you the ideal candidate for us? We are looking for someone who shares our strong values and belief in our purpose ‘to create better futures for our children through innovative people solutions’. Other important skills include: Proven experience in a customer success, account management or similar role within the SaaS industry Excellent communication and interpersonal skills The ability to manage multiple customer accounts A genuine commitment to outstanding customer service and resolution. If this sounds like the role for you, and you want to be a part of a team who wants to shape the future of education through innovative solutions and services, then we can’t wait to hear from you! Other Information: 25 days Annual Leave + Bank Holidays Birthday Day Off BUPA Cashback Scheme - Claim money back for every day healthcare expenses Fusion Education People Solutions is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references. We are also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community. Apply for this role: Submit your application today with our simple application process.
#J-18808-Ljbffr
