Customer Success Specialist – Cyber Security / Nationwide
Reference Number : Customer Success Specialist Location : UK Wide Sector : Cyber Security and Emerging Technologies My client is a leading hardware manufacturer in the cyber security sector who develops hi-tech security products and services. Due to the ever-growing threat of cyber-attacks, they are now looking for experienced customer success specialists. The Customer Success Specialist role is a highly critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of the company’s products & solutions that transform their business and drive business outcomes. Customer Success Specialist Key Duties and Responsibilities Deliver accelerators to a diverse set of customers that qualify, tailoring deliverables and producing quantifiable business outcomes with scope and on-time engagement. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery. Contribute to product and offer improvement by providing lifecycle feedback. Inspire customers to make tactical and strategic deployment decisions and track long-term business outcomes. Collaborate with Account teams to address product concerns, and drive incremental growth. Drive adoption and expansion of company products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team. A willingness to travel. Must Have 5 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry best practices related to domain. Thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges. Qualifications with specific industry technology including CISCO technologies. CISM / CISSP or equivalent strongly preferred. BS Engineering, Computer Science, Masters preferred.
#J-18808-Ljbffr
Reference Number : Customer Success Specialist Location : UK Wide Sector : Cyber Security and Emerging Technologies My client is a leading hardware manufacturer in the cyber security sector who develops hi-tech security products and services. Due to the ever-growing threat of cyber-attacks, they are now looking for experienced customer success specialists. The Customer Success Specialist role is a highly critical, strategic advisor and technical expert that engages with customers to accelerate their adoption of the company’s products & solutions that transform their business and drive business outcomes. Customer Success Specialist Key Duties and Responsibilities Deliver accelerators to a diverse set of customers that qualify, tailoring deliverables and producing quantifiable business outcomes with scope and on-time engagement. Leverage domain specialization and expertise to expertly identify and proactively manage risk areas and customer expectations that could impact successful delivery. Contribute to product and offer improvement by providing lifecycle feedback. Inspire customers to make tactical and strategic deployment decisions and track long-term business outcomes. Collaborate with Account teams to address product concerns, and drive incremental growth. Drive adoption and expansion of company products by highlighting feature opportunities, winning use cases, and relevant strategies to customers and the Success team. A willingness to travel. Must Have 5 years of experience in technical consulting or direct customer interfacing/engagement role with a deep understanding of industry best practices related to domain. Thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases, and an ability to define and articulate how technology can be used to solve business challenges. Qualifications with specific industry technology including CISCO technologies. CISM / CISSP or equivalent strongly preferred. BS Engineering, Computer Science, Masters preferred.
#J-18808-Ljbffr
