Clearwell Mobility are recruiting for the role of
Customer Support Administrator
at our
Burgess Hill Head Office . This is a crucial role for the company and for our customers who rely heavily on their equipment. You will use your tenacity and quick thinking to direct our engineers to provide support. Details about the role and the skills we are looking for in an applicant can be found below. You can apply online using the link below or download and print an application form. Role Overview Location:
21 Albert Drive, Burgess Hill, West Sussex RH15 9TN Type:
Permanent, Full Time Hours:
37.5hrs / 5 days per week, Mon–Fri 8:45-5:00pm Salary:
Competitive salary, staff discount Reporting to:
Customer Support Manager Main Responsibilities Managing a database of engineering/service requests received from customers Liaising with customers to resolve issues Preparing quotes for repair estimates for customers Preparing weekly reports of engineering calls and warranty repairs Managing scooter trade-ins received, ensuring scooters are serviced and ready for sale Managing the scooter loan fleet including periodic servicing, rotation and safety inspections Your Qualities Good communication skills - written, listening and verbal – ability to deal with mainly elderly and disabled customers mainly on the telephone in an empathetic and patient manner Leadership capabilities to provide motivation to the team Able to prioritise and manage own workload and take ownership of tasks Self-motivated and organised Able to build rapport and empathise, friendly and approachable IT Literate - Word, Excel and Outlook Benefits Enormous job satisfaction from helping vulnerable customers Competitive salary Staff discount Free staff parking Next Steps If you would like to join a great team where you can really make a difference, please send your CV to us.
#J-18808-Ljbffr
Customer Support Administrator
at our
Burgess Hill Head Office . This is a crucial role for the company and for our customers who rely heavily on their equipment. You will use your tenacity and quick thinking to direct our engineers to provide support. Details about the role and the skills we are looking for in an applicant can be found below. You can apply online using the link below or download and print an application form. Role Overview Location:
21 Albert Drive, Burgess Hill, West Sussex RH15 9TN Type:
Permanent, Full Time Hours:
37.5hrs / 5 days per week, Mon–Fri 8:45-5:00pm Salary:
Competitive salary, staff discount Reporting to:
Customer Support Manager Main Responsibilities Managing a database of engineering/service requests received from customers Liaising with customers to resolve issues Preparing quotes for repair estimates for customers Preparing weekly reports of engineering calls and warranty repairs Managing scooter trade-ins received, ensuring scooters are serviced and ready for sale Managing the scooter loan fleet including periodic servicing, rotation and safety inspections Your Qualities Good communication skills - written, listening and verbal – ability to deal with mainly elderly and disabled customers mainly on the telephone in an empathetic and patient manner Leadership capabilities to provide motivation to the team Able to prioritise and manage own workload and take ownership of tasks Self-motivated and organised Able to build rapport and empathise, friendly and approachable IT Literate - Word, Excel and Outlook Benefits Enormous job satisfaction from helping vulnerable customers Competitive salary Staff discount Free staff parking Next Steps If you would like to join a great team where you can really make a difference, please send your CV to us.
#J-18808-Ljbffr
