Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Support Administrator to join their team on a full time, permanent basis. The Customer Support Administrator will be responsible for providing outstanding customer service to new and existing customers.
Day to day responsibilities include: Being the first point of contact for all customer enquiries via phone and email. Be responsible for the customer ticket queue alongside team members, ensuring these are actioned within the agreed time level. Deal with online quotations and orders. Input orders onto the system. Work alongside the customer service manager to deliver excellent service. Assist with any delivery issues. Assist the team with any other administrative duties.
The Ideal candidate will: Have prior customer service role experience. Have excellent communication skills; both verbal and written. Have experience in using online Helpdesk systems - Freshdesk. Work well under a pressurised environment. Have great attention to detail.
You'll be supported by a great team and have excellent mentorship. This position has become available due to internal promotion.
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Day to day responsibilities include: Being the first point of contact for all customer enquiries via phone and email. Be responsible for the customer ticket queue alongside team members, ensuring these are actioned within the agreed time level. Deal with online quotations and orders. Input orders onto the system. Work alongside the customer service manager to deliver excellent service. Assist with any delivery issues. Assist the team with any other administrative duties.
The Ideal candidate will: Have prior customer service role experience. Have excellent communication skills; both verbal and written. Have experience in using online Helpdesk systems - Freshdesk. Work well under a pressurised environment. Have great attention to detail.
You'll be supported by a great team and have excellent mentorship. This position has become available due to internal promotion.
#J-18808-Ljbffr
