Customer Support Administrator
Brentwood, Essex
Salary:
£25,000 to £28,000 Working Hours:
Monday - Thursday 8:30am-5pm, Friday 8:30am-3:30pm (Hybrid working after probation) Benefits:
Excellent benefits package including 26 days holiday + Bank Holidays, private healthcare, and pension scheme! Key Responsibilities:
Monitor the Customer Services Inbox. Receive and log results of all telephone calls, emails, and portal enquiries from Customers. Ensure the preparation and issue of the weekly defects report. Provide feedback to the technical department in relation to defective materials, design errors, etc. Ensure the correct allocation of work to the Customer Support operative team, the existing site teams, and/or contractors. Oversee the work of contractors and report on poor contractor outcomes to the Customer Director. Balance and coordinate scheduling. Ensure materials are available as required to facilitate remediation. Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place. Address unsuccessful/poor remediation of customer issues and escalate as required. Undertake defect reporting of defects which are reoccurring. Monitor customer and issue handling; maintain high standards of Customer Service. Follow the complaints and escalated complaints procedure. Refer challenging or complex customer issues to management. Order materials, process POs and invoices as required. Undertake any contra-charging and raise payment requests as required. Are you a proactive and customer-focused individual with a passion for providing exceptional support? Are you looking to join a dynamic and forward-thinking team that values teamwork and ensures a positive customer experience? If so, our client is seeking a talented Administrator to join their team in a fast-paced and rewarding environment. In return, our client offers a competitive salary, a supportive and inclusive work environment, and opportunities for personal and professional development. If you are ready to take the next step in your career and join a team that values your skills and contributions, apply now.
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£25,000 to £28,000 Working Hours:
Monday - Thursday 8:30am-5pm, Friday 8:30am-3:30pm (Hybrid working after probation) Benefits:
Excellent benefits package including 26 days holiday + Bank Holidays, private healthcare, and pension scheme! Key Responsibilities:
Monitor the Customer Services Inbox. Receive and log results of all telephone calls, emails, and portal enquiries from Customers. Ensure the preparation and issue of the weekly defects report. Provide feedback to the technical department in relation to defective materials, design errors, etc. Ensure the correct allocation of work to the Customer Support operative team, the existing site teams, and/or contractors. Oversee the work of contractors and report on poor contractor outcomes to the Customer Director. Balance and coordinate scheduling. Ensure materials are available as required to facilitate remediation. Maintain reasonable timescales for customers for any remediation works and ensure that customers are kept informed throughout any process taking place. Address unsuccessful/poor remediation of customer issues and escalate as required. Undertake defect reporting of defects which are reoccurring. Monitor customer and issue handling; maintain high standards of Customer Service. Follow the complaints and escalated complaints procedure. Refer challenging or complex customer issues to management. Order materials, process POs and invoices as required. Undertake any contra-charging and raise payment requests as required. Are you a proactive and customer-focused individual with a passion for providing exceptional support? Are you looking to join a dynamic and forward-thinking team that values teamwork and ensures a positive customer experience? If so, our client is seeking a talented Administrator to join their team in a fast-paced and rewarding environment. In return, our client offers a competitive salary, a supportive and inclusive work environment, and opportunities for personal and professional development. If you are ready to take the next step in your career and join a team that values your skills and contributions, apply now.
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