Customer Support Administrator x3 - RCN02614
Customer Services | RCN Cardiff Gate Office with hybrid working | £28,998
Contract type: Permanent Customer Support Administrator – 3 posts RCN Cardiff Gate 1 x 35 hours, permanent 1 x 35 hours, fixed term until December 2025 1 x 30 hours, fixed term until December 2025 (maternity cover)
Salary range per annum: £28,998 - £32,736 pro rata*
At the Royal College of Nursing we’re an optimistic organisation. We all share the same voice when it comes to changing the shape of the health policies of the future. Join us and you will too.
We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
As a Customer Support Administrator, you’ll use your enthusiasm, your positivity, and your customer service skills to deliver an exceptional service to our members.
In this varied role, you will take inbound and outbound calls, as well as answer member queries via email and web chat. We'll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us. It's a great way to build on your skills and experience and develop your potential.
To join us, you’ll need an in-depth knowledge of RCN Membership and CRM. You'll be efficient, accurate and show a real customer focus in all you do.
What we offer you
We expect you to look after our members and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
We are a diverse organisation and understand everyone has different needs. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person. Our selection process
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As a proud member of the Disability Confident employer scheme, we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role, please contact Laura Roberts/Rachel Dibble, Customer Support Team Managers, on Laura.roberts@rcn.org.uk or Rachel.dibble@rcn.org.uk
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: Friday 24th January 2025 Closing date: 11.59pm on Sunday 9th February 2025 If we receive many applications after a week of advertising, we may close this vacancy earlier. Assessment & interview date: Monday 18th & Tuesday 19th February 2025 at RCN Cardiff Gate
#J-18808-Ljbffr
Customer Services | RCN Cardiff Gate Office with hybrid working | £28,998
Contract type: Permanent Customer Support Administrator – 3 posts RCN Cardiff Gate 1 x 35 hours, permanent 1 x 35 hours, fixed term until December 2025 1 x 30 hours, fixed term until December 2025 (maternity cover)
Salary range per annum: £28,998 - £32,736 pro rata*
At the Royal College of Nursing we’re an optimistic organisation. We all share the same voice when it comes to changing the shape of the health policies of the future. Join us and you will too.
We're accredited with Investors in People Silver Standard. Our people are our greatest asset, and we want people who can contribute to our purpose in line with our values.
As a Customer Support Administrator, you’ll use your enthusiasm, your positivity, and your customer service skills to deliver an exceptional service to our members.
In this varied role, you will take inbound and outbound calls, as well as answer member queries via email and web chat. We'll look to you to deliver excellent customer service consistently on the various channels that members are able to contact us. It's a great way to build on your skills and experience and develop your potential.
To join us, you’ll need an in-depth knowledge of RCN Membership and CRM. You'll be efficient, accurate and show a real customer focus in all you do.
What we offer you
We expect you to look after our members and we expect you to be rewarded for it. We offer an impressive range of benefits, a broad range of learning development opportunities and an award-winning health and wellbeing programme. We offer annual leave up to 32 days plus bank holidays and three additional days for the Christmas break plus generous maternity, adoption, paternity, and shared parental leave packages.
*We offer a competitive pay structure with annual pay progression until you reach the top of the salary scale. We normally offer new employees the first point of the salary range, although you may be able to negotiate a higher starting salary depending on your skills, experience and current salary.
We are a diverse organisation and understand everyone has different needs. Our hybrid working model allows for up to 60% of your working time to be carried out from home. At least 40% of your working time will be spent working in person. Our selection process
Please click the ‘apply now’ button to submit a CV and answer the supporting questions online demonstrating how you meet the criteria for this role. You may not be shortlisted if you don’t. Please ensure your CV is in a simple format with minimal tables and sections. Any identifying information in your application will automatically be anonymised for shortlisting purposes.
We want your experience applying for a job with us to be the best it can be. We may hold our interviews and assessments in person or by video call. If you foresee any problems, please let us know.
Equal opportunities for everyone
Equity, diversity and inclusion are a priority for us and we aim to foster an inclusive environment so our people can bring their authentic selves to work. This is integral to our mission to enable you to support our members and ensure their voice is heard by all UK governments to get the best outcomes for them and their patients.
As a proud member of the Disability Confident employer scheme, we actively encourage applications from people with disabilities.
Contact details
For more information or for an informal discussion about the role, please contact Laura Roberts/Rachel Dibble, Customer Support Team Managers, on Laura.roberts@rcn.org.uk or Rachel.dibble@rcn.org.uk
For more information about the recruitment and selection process please contact recruit@rcn.org.uk
Opening date: Friday 24th January 2025 Closing date: 11.59pm on Sunday 9th February 2025 If we receive many applications after a week of advertising, we may close this vacancy earlier. Assessment & interview date: Monday 18th & Tuesday 19th February 2025 at RCN Cardiff Gate
#J-18808-Ljbffr
