We are a technology-driven payments company with a mission to make money easy. We aim to reduce trade friction, improve the user experience, and speed up economic progress everywhere. By leveraging open banking, Crezco embeds account-to-account (A2A) payments into B2B platforms, such as Xero’s UK Bill Payment solution. We do not believe businesses want to love their bank; we want the job done (JBTD). We are at the start of an exciting journey having established both product-market fit and a go-to-market strategy, but there is 100x more to do. We are ambitious, and we will keep growing.
About the role:
As a Customer Support Agent, you will be representing Crezco to our customers as their first point of contact for queries across our product suite; helping them get the best out of our technology. You will be positioned at the centre of a fast-paced, growing start-up. This is a pivotal role in providing customer feedback to support product development and ensuring Crezco remains at the forefront of open banking payment solutions. You will need to work ‘hard’ and ‘smart’. To succeed, Crezco hires and develops the best talent! What you will be doing:
Customer Feedback: collate and highlight customer feedback that aids product development and customer education to drive self-service opportunities. Operations Support: support the wider operational team during peaks of activity, multi-skilling across compliance and payment operations. What you will need to be successful:
2+ years in customer-facing roles. Experience working across multiple customer communication channels. Examples of supporting continuous improvement initiatives based on customer feedback. Supportive requirements:
Experience within a technology-based and/or regulated environment. Experience of dealing with challenging customer interactions such as vulnerable customers or escalations. Excellent communication skills, being able to translate technical information into customer-centric communications. Highly organised with a strong attention to detail. Positive, friendly, and optimistic. A true technology enthusiast. Wants to work in a start-up. A smart creative (know-how + creativity). Ambitious/hardworking. Celebrates team successes. Values great user experiences. Crezco’s values are customer centricity, collaboration, innovation, outcome-driven, and human. These are not just ‘words’, but were selected by all Crezconauts. We are also ambitious, hard-working, excellent communicators, take ownership and accountability seriously, and we want to build something special together. This is our journey; it will not be easy, but it will be rewarding. Benefits:
Equity options. Access to company pension and health insurance plans. Flexible working: work from home and our London office. Company retreats and strategic off-sites. Interview Process:
First stage - a technical/role-based interview with our Customer Support Manager and another Operations Manager (45 mins). Second stage - competency assessment. Final stage - with Head of Customer Operations and a member of our Senior Management. Background referencing including a minimum of two professional reference requests (we like to speak with two prior managers).
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As a Customer Support Agent, you will be representing Crezco to our customers as their first point of contact for queries across our product suite; helping them get the best out of our technology. You will be positioned at the centre of a fast-paced, growing start-up. This is a pivotal role in providing customer feedback to support product development and ensuring Crezco remains at the forefront of open banking payment solutions. You will need to work ‘hard’ and ‘smart’. To succeed, Crezco hires and develops the best talent! What you will be doing:
Customer Feedback: collate and highlight customer feedback that aids product development and customer education to drive self-service opportunities. Operations Support: support the wider operational team during peaks of activity, multi-skilling across compliance and payment operations. What you will need to be successful:
2+ years in customer-facing roles. Experience working across multiple customer communication channels. Examples of supporting continuous improvement initiatives based on customer feedback. Supportive requirements:
Experience within a technology-based and/or regulated environment. Experience of dealing with challenging customer interactions such as vulnerable customers or escalations. Excellent communication skills, being able to translate technical information into customer-centric communications. Highly organised with a strong attention to detail. Positive, friendly, and optimistic. A true technology enthusiast. Wants to work in a start-up. A smart creative (know-how + creativity). Ambitious/hardworking. Celebrates team successes. Values great user experiences. Crezco’s values are customer centricity, collaboration, innovation, outcome-driven, and human. These are not just ‘words’, but were selected by all Crezconauts. We are also ambitious, hard-working, excellent communicators, take ownership and accountability seriously, and we want to build something special together. This is our journey; it will not be easy, but it will be rewarding. Benefits:
Equity options. Access to company pension and health insurance plans. Flexible working: work from home and our London office. Company retreats and strategic off-sites. Interview Process:
First stage - a technical/role-based interview with our Customer Support Manager and another Operations Manager (45 mins). Second stage - competency assessment. Final stage - with Head of Customer Operations and a member of our Senior Management. Background referencing including a minimum of two professional reference requests (we like to speak with two prior managers).
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