Customer Support Agent

As a Customer Support Agent in London and, the work centres on we’re looking for an outstanding Customer Support Agent to engage customers through entertaining and magical interactions!. It would suit someone who can bring careful technical judgement and practical problem-solving to the role.

Known job details

• Location: London and
• Pay: £25,500
• Work model: Hybrid
• Shift: Weekends
• Salary of £25,500 per annum.
• Annual leave amounts: 25 days + 8 bank holidays that can be taken as a day in lieu if scheduled to work.
• Work experience for a global entertainment company.
• Good location close to all local amenities, tube and train station.

Likely focus of the role

• We’re looking for an outstanding Customer Support Agent to engage customers through entertaining and magical interactions!
• Monitoring Guest queries via Social Media, flagging any concerning/ sensitive content to the Guest service team.
• Resolving issues that impact guests’ experiences.

Requirements mentioned

• Answer emails and respond to guests across different social media platforms to assist guests while ensuring you provide the best retail experience in the world!
• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.