Customer Support Analyst

Customer Support Analyst - Service Desk Our Birmingham based client, one of the midlands premier employers, is currently looking for a Customer Support Analyst to join their team for an initial 4 month contract. As a Customer Support Analyst, you will work proactively with customers to support a range of issues and queries across multiple business areas. This role will see you have plenty of variety as you will respond to queries that can range from technical advice to potential new user set up over the phone or via a ticketing system. You will be using multiple systems to support customers; therefore, we would look for you to have an understanding of Windows office packages. It is vital that you have experience in a Customer Service role. Other key responsibilities and accountabilities will include: Handle all queries in a professional manner using effective customer service skills and concise written communication. Diagnose & solve issues raised by using process and knowledge gained from training. Identify and escalate any issues that cannot be resolved to the 2nd Line and Infrastructure teams. Whilst you will be provided with the right training and tools to ensure you are set for success, you will be required to demonstrate your ability to empathise, listen and be patient to achieve the right outcome for customers. You will be a team player who enjoys working within a fast-paced and busy environment, and you will be solution driven in your approach. Other skills we are looking for you to demonstrate include: Good understanding of Microsoft Office (Outlook, Word, Excel). Ability to multi-task and manage your time effectively. Adaptable to changing environments/situations/tasks. Quick learner, confident in ability to pick up new systems and tools. Motivated by customer outcomes and providing a quality service. If you’re a Customer Support Analyst looking to take your career to the next level and join a company that genuinely invests in their staff, look no further. Well known as an organisation that promotes from within through organic growth, staff retention here is highly impressive.

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