Customer Support Coordinator

Job Description Customer Support Coordinator Full Time Heybridge/Hybrid (3 days/week in the office) An exciting opportunity has arisen for a Customer Support Coordinator/Administrator at Rolls-Royce Power Systems (Marine industry) in Heybridge. In this role, you will gather data, analyse performance against contracts, complete customer status reports and issue those to the customers at the customer's determined frequency. You will provide excellent support for the sales & services team to a portfolio of customers and internal staff. The role is customer-facing and requires good communication skills and to actively deal with issues that you are aware of before it becomes a problem for the customer. What you will be doing: Order processing and fulfilment for assigned customers and producing customer order acknowledgements. Issuing Quotations, creating Sales Orders/Work Orders. Delivering second-to-none customer service to the customers and dealing with a wide range of day-to-day queries around, orders, products and returns. Building and maintaining good relationships with internal stakeholders to ensure customer needs are met. Liaise with Company Partners such as Schaller, Gitiesse, for all service enquiries and orders. Monitoring customer and supplier financial accounts. Logging orders onto the company ERP system. Log and supporting Customer complaints. Booking all aspects of travel and accommodation for Services Support staff as well as any visiting customers. Referral of all customer correspondence to available field Engineers. Helping with telephone and email technical support of company-supported products. Who we're looking for: Proficient in MS Office software and ideally you have experience with ERP systems or similar and engine diagnostics software. On-the-job training will be provided for the relevant business IT systems. Accurate data entry skills and attention to detail. An organised approach to tasks. Experience of working in a customer service environment. Able to adapt and respond quickly to changing requirements. Capable of working on your own initiative. Clean full UK Driving Licence. Join us & Make an impact We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives. And the more perspectives we have, the more successful we'll be. By building a culture of respect and appreciation, we give everyone who works here the opportunity to realise their full potential. We welcome applications from people with a refugee background. You can learn more about our global Inclusion strategy at Our people | Rolls-Royce Job Category:

Service Operations Posting Date:

06 Dec 2024; 00:12 Posting End Date:

22 Dec 2024

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