Customer Support Engineer - 12-month fixed term hybrid. Our client is seeking a highly organised and detail-oriented Customer Support Engineer to join our team on a 12-month fixed-term basis. This hybrid role is integral to supporting our automotive/aerospace manufacturing operations, ensuring seamless customer relations, service request management, and system efficiency.
Support Engineer - Key Responsibilities:
Customer Relations:
Act as the first point of contact for customers, managing inquiries and service requests with professionalism and efficiency. CRM/System Management: Utilise Salesforce (or similar CRM platforms) to manage customer interactions, update records, and track service delivery. Optimise CRM usage to streamline workflows and enhance reporting capabilities.
Administrative Support: Coordinate and document customer interactions, technical service requests, and action plans. Maintain accurate records and ensure compliance with internal policies and procedures.
Reporting & Analysis: Generate and analyse reports on service requests, customer satisfaction, and operational performance using Excel and other tools. Provide insights to improve service quality and operational efficiency.
Cross-functional Collaboration:
Work closely with engineering, production, and sales teams to resolve technical issues, escalate concerns, and ensure alignment across departments.
Support Engineer - Skills & Experience: Essential: Proven background in engineering, manufacturing, or a related technical field. Strong knowledge of CRM systems, particularly Salesforce. Advanced proficiency in Microsoft Excel. Experience in customer relations and administrative-heavy roles. Ability to manage multiple tasks with excellent organisational skills and attention to detail. Excellent communication skills, both written and verbal.
Contract:
12-month fixed term contract - full-time - 2 days in the office (more initially). #J-18808-Ljbffr
Support Engineer - Key Responsibilities:
Customer Relations:
Act as the first point of contact for customers, managing inquiries and service requests with professionalism and efficiency. CRM/System Management: Utilise Salesforce (or similar CRM platforms) to manage customer interactions, update records, and track service delivery. Optimise CRM usage to streamline workflows and enhance reporting capabilities.
Administrative Support: Coordinate and document customer interactions, technical service requests, and action plans. Maintain accurate records and ensure compliance with internal policies and procedures.
Reporting & Analysis: Generate and analyse reports on service requests, customer satisfaction, and operational performance using Excel and other tools. Provide insights to improve service quality and operational efficiency.
Cross-functional Collaboration:
Work closely with engineering, production, and sales teams to resolve technical issues, escalate concerns, and ensure alignment across departments.
Support Engineer - Skills & Experience: Essential: Proven background in engineering, manufacturing, or a related technical field. Strong knowledge of CRM systems, particularly Salesforce. Advanced proficiency in Microsoft Excel. Experience in customer relations and administrative-heavy roles. Ability to manage multiple tasks with excellent organisational skills and attention to detail. Excellent communication skills, both written and verbal.
Contract:
12-month fixed term contract - full-time - 2 days in the office (more initially). #J-18808-Ljbffr
