Customer Support Engineer (OSAT)

Overview Pragmatic is seeking a Technical Support Engineer to join its growing OSAT Operations team. The role will provide Engineering support for on-site/off-site inlay assembly and conversion processes using various types of reel-to-reel equipment. Approximately 50% of the time will be allocated to customer support activities, which would include world-wide travel. The successful candidate must be able to demonstrate a background in either automated die attach or reel-to-reel processing. Full training will be given before customer support activities commence. Customer engagement skills/experience are also required given the nature of the position. Key tasks Provide Engineering support for both Inlay Assembly and Label Conversion processes. Gain a deep level of understanding such that can provide rapid review, evaluation and analysis of process and machine issues. Work on projects which require judgement in resolving issues and making recommendations. Implementation of lean and continuous improvement. Travel approximately 50% of the time to provide technical support to offsite customer engagements. Assist in qualifying machine upgrades to run the Pragmatic products, providing high quality mentoring and training to staff. Write technical reports, collate, and interpret data. Qualifications and training The successful candidate will ideally be educated to degree level in a related discipline, with relevant experience. Skills and experience Knowledge of semiconductor manufacturing and/or microelectronics. Ability to speak effectively to vendors, customers, and other employees of the organization. Ability and willingness to spend a significant amount of time traveling. Experience of R2R processing (advantage). PFMEA, PCP and OCAP (advantage). Experience in a manufacturing environment (advantage).

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