Customer Support Engineer
- Colchester Area - Up to £30,000 - 25 Days Holiday + Bank Holidays
Are you passionate about delivering exceptional technical support and building strong customer relationships? We are currently recruiting for a Customer Support Engineer to join an industry-leading provider of advanced electronic and test solutions. This innovative company specializes in creating cutting-edge hardware and software products used in industries worldwide, offering an exciting environment to enhance your technical expertise and make a tangible impact.
Key Responsibilities:
Troubleshoot and resolve technical issues related to the installation, configuration, and maintenance of products. Escalate complex problems to internal teams while ensuring effective communication and timely resolution. Maintain accurate records of customer interactions using Salesforce ServiceCloud. Create and update knowledge base articles to empower customers with self-service options. Build strong relationships with customers, providing tailored technical advice and training sessions. Collaborate with R&D teams to share customer feedback and contribute to product improvements. Adhere to Service Level Agreements (SLAs) to ensure timely and effective support.
What We're Looking For:
Bachelor's degree in engineering, ideally electronics or computer science. Knowledge of at least one programming language (C#, .NET, Python, LabVIEW, VeriStand). Analytical skills and the ability to solve complex technical problems. Exceptional interpersonal and communication skills with a customer-focused mindset. Experience with Salesforce ServiceCloud or similar CRM tools (advantageous). Familiarity with international standards for instrument control, such as PXI, LXI, VISA, IVI (desirable). Practical experience with Test and Measurement instrumentation (desirable).
Why Join?
This is your opportunity to work with a global leader renowned for their high-quality, customizable solutions in the electronics and testing sectors. The company offers: 25 days annual leave, plus bank holidays. Life insurance at 4x your annual salary. Corporate membership at a local gym and spa. Paid company social events, such as a summer festival and Christmas party. Opportunities for career progression, training programs, and sponsorship of further education.
Ready to take the next step in your career? Contact Mark, Team Leader of the Technical & Engineering Division at Prime Appointments, to learn more about this exciting role.
#J-18808-Ljbffr
- Colchester Area - Up to £30,000 - 25 Days Holiday + Bank Holidays
Are you passionate about delivering exceptional technical support and building strong customer relationships? We are currently recruiting for a Customer Support Engineer to join an industry-leading provider of advanced electronic and test solutions. This innovative company specializes in creating cutting-edge hardware and software products used in industries worldwide, offering an exciting environment to enhance your technical expertise and make a tangible impact.
Key Responsibilities:
Troubleshoot and resolve technical issues related to the installation, configuration, and maintenance of products. Escalate complex problems to internal teams while ensuring effective communication and timely resolution. Maintain accurate records of customer interactions using Salesforce ServiceCloud. Create and update knowledge base articles to empower customers with self-service options. Build strong relationships with customers, providing tailored technical advice and training sessions. Collaborate with R&D teams to share customer feedback and contribute to product improvements. Adhere to Service Level Agreements (SLAs) to ensure timely and effective support.
What We're Looking For:
Bachelor's degree in engineering, ideally electronics or computer science. Knowledge of at least one programming language (C#, .NET, Python, LabVIEW, VeriStand). Analytical skills and the ability to solve complex technical problems. Exceptional interpersonal and communication skills with a customer-focused mindset. Experience with Salesforce ServiceCloud or similar CRM tools (advantageous). Familiarity with international standards for instrument control, such as PXI, LXI, VISA, IVI (desirable). Practical experience with Test and Measurement instrumentation (desirable).
Why Join?
This is your opportunity to work with a global leader renowned for their high-quality, customizable solutions in the electronics and testing sectors. The company offers: 25 days annual leave, plus bank holidays. Life insurance at 4x your annual salary. Corporate membership at a local gym and spa. Paid company social events, such as a summer festival and Christmas party. Opportunities for career progression, training programs, and sponsorship of further education.
Ready to take the next step in your career? Contact Mark, Team Leader of the Technical & Engineering Division at Prime Appointments, to learn more about this exciting role.
#J-18808-Ljbffr
