JOB TITLE:
CUSTOMER SUPPORT ENGINEER LOCATION:
TOTNES SALARY:
CIRCA £40,000 BASE SALARY PLUS BENEFITS OPPORTUNITY OVERVIEW
An exciting opportunity for a Customer Support Engineer has arisen with a market-leading manufacturer based in Totnes. The company is known for their quality product range and innovation that focuses within the Water Industry. They are now recruiting for a Technical/Customer Support Engineer who is not only passionate about delivering outstanding service but is eager to become a trusted advisor to our clients' customers, offering expert support on their range of products. Ideally, you will have a technical background in water or have been in a technical role before. The role is primarily office-based but will include site visits when needed. As a Customer Support Engineer, you will have the opportunity to work on-site and in the office/workshop, performing a variety of tasks and responsibilities. You will apply your knowledge and experience to create innovative solutions for our clients' customers and contribute to the company's success. This is a great chance to work in a dynamic and rewarding environment, where you will learn new skills and develop your career. JOB ROLE - BRIEF OVERVIEW
Provide support for the instruments that the company has supplied, either by remote access or on-site visits. Help customers with the installation and configuration of instrumentation. Communicate with customers to understand their needs and requirements. Ensure compliance with relevant codes and client specifications. Collaborate with Engineering, Service, and Production staff when needed. Work independently and as part of a team. CANDIDATE EXPERIENCE
You should hold an engineering-based academic qualification, such as a degree, diploma, or certificate, in a relevant field of study, or have years of experience in the industry. You should have worked within a technical support role, ideally in an electrical or electronic engineered product. You should be PC and Microsoft Office competent, and able to use various software tools and applications for data analysis, report writing, and communication. You should be willing to work in accordance with the company's Quality, Environmental, Health and Safety policies, and adhere to the best practices and standards of the industry.
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CUSTOMER SUPPORT ENGINEER LOCATION:
TOTNES SALARY:
CIRCA £40,000 BASE SALARY PLUS BENEFITS OPPORTUNITY OVERVIEW
An exciting opportunity for a Customer Support Engineer has arisen with a market-leading manufacturer based in Totnes. The company is known for their quality product range and innovation that focuses within the Water Industry. They are now recruiting for a Technical/Customer Support Engineer who is not only passionate about delivering outstanding service but is eager to become a trusted advisor to our clients' customers, offering expert support on their range of products. Ideally, you will have a technical background in water or have been in a technical role before. The role is primarily office-based but will include site visits when needed. As a Customer Support Engineer, you will have the opportunity to work on-site and in the office/workshop, performing a variety of tasks and responsibilities. You will apply your knowledge and experience to create innovative solutions for our clients' customers and contribute to the company's success. This is a great chance to work in a dynamic and rewarding environment, where you will learn new skills and develop your career. JOB ROLE - BRIEF OVERVIEW
Provide support for the instruments that the company has supplied, either by remote access or on-site visits. Help customers with the installation and configuration of instrumentation. Communicate with customers to understand their needs and requirements. Ensure compliance with relevant codes and client specifications. Collaborate with Engineering, Service, and Production staff when needed. Work independently and as part of a team. CANDIDATE EXPERIENCE
You should hold an engineering-based academic qualification, such as a degree, diploma, or certificate, in a relevant field of study, or have years of experience in the industry. You should have worked within a technical support role, ideally in an electrical or electronic engineered product. You should be PC and Microsoft Office competent, and able to use various software tools and applications for data analysis, report writing, and communication. You should be willing to work in accordance with the company's Quality, Environmental, Health and Safety policies, and adhere to the best practices and standards of the industry.
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