As a member of our customer support team, you will be responsible for providing top-notch service to our clients. You will be passionate about helping our clients to take orders or deal with their queries. You will be joining a dynamic team of professionals who are passionate about what they do and committed to providing exceptional service to our clients. This is a great job to start your career within our business!
Responsibilities:
Day to day working with Senior Customer Support Executive on client orders and queries
Actioning inbound and outbound calls
Build and maintain relationships with our customers
Full training will be given on using systems and procedures to carry out daily tasks
Coming in at an entry level within our business, we'll provide you with full training and development, but we need you to have some softer skills to be a success in this role:
Excellent verbal and written communication skills
A passion for customer service and a commitment to exceeding customer expectations
Ability to work well both individually and as part of a team
Enthusiastic, accurate and organised, and passionate about helping people
An active listener with high attention to detail
Willing to go above and beyond
Must be a great team player!
Able to work confidently and calmly under pressure
Work’s a treat!
On top of a competitive salary, you can expect a whole load of perks:
25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
Annual Wellbeing Day
– enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme
– helping you save towards your retirement home in the sun! Corporate Medical Cash Plan
– claim back the cost of your medical treatments. Smart Working Options
– spend up to 40% of your working week from home. Employee Assistance Programme
– our people are at the heart of everything we do, so if you’re happy, we’re happy. Cycle to Work Scheme
– save on the cost of biking to work. Monthly Employee Awards
- Employee of the Month programme with £250 bonus Raising money for charity
including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process! Referral scheme
– know the perfect person to join the team? You could bag £1,500 for a putting a good word in. Wellbeing Programme
– giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave
– support for you and your family to help you navigate through the craziness of family life. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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– enjoy an additional day on us to look after your physical and mental wellbeing. Pension Scheme
– helping you save towards your retirement home in the sun! Corporate Medical Cash Plan
– claim back the cost of your medical treatments. Smart Working Options
– spend up to 40% of your working week from home. Employee Assistance Programme
– our people are at the heart of everything we do, so if you’re happy, we’re happy. Cycle to Work Scheme
– save on the cost of biking to work. Monthly Employee Awards
- Employee of the Month programme with £250 bonus Raising money for charity
including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process! Referral scheme
– know the perfect person to join the team? You could bag £1,500 for a putting a good word in. Wellbeing Programme
– giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions. Enhanced Family Friendly Leave
– support for you and your family to help you navigate through the craziness of family life. We Value Diversity We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality. We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too. At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together. ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. What next? If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.
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