First things first, supporting Deskpro is not your typical customer support job. At Deskpro, we're revolutionizing the customer support industry with our innovative helpdesk software platform. We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service.
This role is a great opportunity for someone with 2+ years experience in customer support for B2B software and is looking to become a key part of our growing team! Every day is different at Deskpro. Work with customers on various configurations, follow-up after weekly releases and assist with customer onboarding. If you are a curious problem solver, not afraid of technical challenges and have a passion for making customers smile, then you could be a great fit in our friendly and diverse team.
We are currently migrating customers to our latest version (Deskpro Horizon) as we have spent the past 2 years re-designing and re-developing our helpdesk software product, so it is a really exciting time to join Deskpro as you will be an integral part of our small but growing support team.
What will you be doing?
You'll be a core part of the Deskpro team, and one of our primary customer-facing representatives, excited by responsibility from day one. Communicating with our customers (and potential customers) via support tickets, live chat, voice, and social media - all through Deskpro. Our customers use Deskpro in all sorts of different ways and integrate it with a range of other products and services. You'll be faced regularly with requests for help about something you've not heard of or thought about before, with the opportunity to learn and find answers. Testing for software bugs and logging software bugs on behalf of customers. Updating the help content built into Deskpro and writing new content as we launch new features. Helping new customers with the onboarding process, including configuration and training sessions. Gathering customer feedback about their experience with Deskpro and sharing your knowledge with the Product team.
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You'll be a core part of the Deskpro team, and one of our primary customer-facing representatives, excited by responsibility from day one. Communicating with our customers (and potential customers) via support tickets, live chat, voice, and social media - all through Deskpro. Our customers use Deskpro in all sorts of different ways and integrate it with a range of other products and services. You'll be faced regularly with requests for help about something you've not heard of or thought about before, with the opportunity to learn and find answers. Testing for software bugs and logging software bugs on behalf of customers. Updating the help content built into Deskpro and writing new content as we launch new features. Helping new customers with the onboarding process, including configuration and training sessions. Gathering customer feedback about their experience with Deskpro and sharing your knowledge with the Product team.
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