Customer Support Executive – UK Customer Support London, England

At Deskpro, we're revolutionising the customer support industry with our innovative helpdesk software platform. We empower thousands of companies by providing them with our award-winning customer support software (SaaS) that they use to deliver exceptional customer service. This role is a great opportunity for someone experienced in customer support for B2B software and is looking to become a key part of our growing team! Every day is different at Deskpro, but you can expect things like investigating questions from customers, helping users set up configurations that work best for their businesses, and assisting with onboarding. If you are a curious problem-solver, not intimidated by technical challenges, and have a passion for making customers smile, then you could be a great fit in our friendly and diverse team. We’ve been expanding significantly over the last year, so this is a really exciting time to join Deskpro; both the tool and company are growing so there is plenty of opportunity to play a significant role in our team. What will you be doing? You'll be a core part of the Deskpro team, and one of our primary customer-facing representatives, excited by responsibility from day one. Communicating with our customers (and potential customers) via support tickets, live chat, voice and social media - all through Deskpro. Our customers use Deskpro in all sorts of different ways and integrate it with a range of other products and services. You'll be faced regularly with requests for help about something you've not heard of or thought about before, with the opportunity to learn and find answers. Testing for and logging software bugs, escalating as necessary to technical support, and following up with users once they’ve been resolved. Updating help content built into Deskpro and writing new content as we launch new features. Helping new customers with the onboarding process, including configuration and training sessions. Gathering customer feedback about their experience with Deskpro and sharing your knowledge with the Product team.

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