Job Details: Customer Support Expert (Technical Support)
Full details of the job. Job Title:
Customer Support Expert (Technical Support) Job Description: High Performer. Tech-savvy. Customer focused. Solutions-provider.
If you are these four things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job!
Working within our award-winning contact centre in Cobalt Business Park, Newcastle, our Technical Support Experts help customers get the best out of their Sage products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use our Sage products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems.
This is a complex role that requires a logical and methodical approach to issues, as well as a real understanding to deliver the best customer service for our customers. It’ll be up to you to help our customers understand their products and overcome challenges, as well as promote additional products and services through conversations. Your day-to-day: You’ll speak to our customers every day on an inbound call line, as they contact Sage for technical and complex problems that need troubleshooting and resolving. It will be up to you to get to know their business, build rapport and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products that could save them time and effort, ensuring they get the most from their Sage subscription. You may speak to customers on occasion via web chat and email – so strong communication skills are key! Minimum Experience & Skills required:
Strong communication skills, both written and verbal. Proven experience in a customer service role, preferably in a fast-paced environment. Proficient with operating computer software/programmes, with the confidence to pick up new tech. The ability to remain resilient whilst resolving complex technical issues. Your benefits:
Starting salary of £26,000 Annual bonus up to 10%, along with monthly perks valued at up to £500 33 days holidays (including bank holiday entitlement) Comprehensive health, dental and vision coverage Work away scheme for up to 10 weeks a year On-going training and professional development Paid 5 days yearly to volunteer through our Sage Foundation Hybrid working after completion of training Key Responsibilities: - Customer Operations Country:
United Kingdom Office Location:
Newcastle Work Place Type:
Hybrid Advert: Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:
sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture:
youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at
careers@sage.com . Learn more about DEI at Sage:
sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
#J-18808-Ljbffr
Full details of the job. Job Title:
Customer Support Expert (Technical Support) Job Description: High Performer. Tech-savvy. Customer focused. Solutions-provider.
If you are these four things, you’ll feel the satisfaction of “I smashed it” every day as you shut your computer... This is that kind of job!
Working within our award-winning contact centre in Cobalt Business Park, Newcastle, our Technical Support Experts help customers get the best out of their Sage products and take pride in giving the best quality advice. They are the frontline support for businesses and accountants who use our Sage products in their everyday business lives, and experts for our customers requiring advice or facing any technical problems.
This is a complex role that requires a logical and methodical approach to issues, as well as a real understanding to deliver the best customer service for our customers. It’ll be up to you to help our customers understand their products and overcome challenges, as well as promote additional products and services through conversations. Your day-to-day: You’ll speak to our customers every day on an inbound call line, as they contact Sage for technical and complex problems that need troubleshooting and resolving. It will be up to you to get to know their business, build rapport and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products that could save them time and effort, ensuring they get the most from their Sage subscription. You may speak to customers on occasion via web chat and email – so strong communication skills are key! Minimum Experience & Skills required:
Strong communication skills, both written and verbal. Proven experience in a customer service role, preferably in a fast-paced environment. Proficient with operating computer software/programmes, with the confidence to pick up new tech. The ability to remain resilient whilst resolving complex technical issues. Your benefits:
Starting salary of £26,000 Annual bonus up to 10%, along with monthly perks valued at up to £500 33 days holidays (including bank holiday entitlement) Comprehensive health, dental and vision coverage Work away scheme for up to 10 weeks a year On-going training and professional development Paid 5 days yearly to volunteer through our Sage Foundation Hybrid working after completion of training Key Responsibilities: - Customer Operations Country:
United Kingdom Office Location:
Newcastle Work Place Type:
Hybrid Advert: Working at Sage means you’re supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential. Learn more about working at Sage:
sage.com/en-gb/company/careers/working-at-sage/ Watch a video about our culture:
youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at
careers@sage.com . Learn more about DEI at Sage:
sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
#J-18808-Ljbffr
