Customer Support Manager (Hybrid)
South Yorkshire
£55,000 - £65,000 + bonus
W Talent are supporting a cutting-edge industrial technology business based in South Yorkshire on a brand new role to find a dedicated Customer Support Manager. This exciting and growing business is focused on revolutionising multiple sectors including Automotive, Motorsports, Bio-gas and wider renewable industries, with a high-tech product that supports high levels of service improvement. With a mix of highly advanced technology, data support and supporting a more sustainable future this business is predicating high growth in 2025 and this new role supports that journey.
Role Overview
We are seeking an experienced and highly commercially-focussed Customer Support Manager to lead and develop this exciting new area of the business.
In this role, you will be responsible for training customers on the installation and usage of technical products, delivering a robust helpdesk and aftercare service, and identifying opportunities to expand accounts with both new and existing customers.
Our client offers a hybrid working model, providing flexibility, along with occasional national and international travel, allowing you to engage directly with their global customer base. This position represents an excellent opportunity for the right individual to combine professional growth with financial rewards in a dynamic and forward-thinking environment.
Key Responsibilities
A highly customer-focused role, supporting customers from installation stage onwards
Deliver training on product installation and technical use, both remotely and on-site
Create and develop training and instructional materials for customers
Identify and action commercial upsell and account development opportunities to support the Sales team
Oversee the Helpdesk, providing collaborative aftersales service by resolving issues and closing tickets promptly
Manage internal relationships, addressing issues and driving process improvements from quotation to aftercare
Actively refine systems and processes across the business
Skills & Experience
Extensive customer-facing experience
Strong interpersonal skills to engage all internal stakeholders is essential
Experience working with technical products from a training and aftercare perspective
A high level of personability and emotional intelligence, alongside a naturally flexible and proactive approach to challenges
A passion to deliver first-class customer support
If this matches your experience and you want to play a pivotal role in the growth and success of this modern, flexible business, we want to hear from you!
BEFORE APPLYING:
Please ensure you currently live within a daily commutable distance to the Greater Sheffield area. Applicants must please have full right to work in the UK at the time of application with no requirement for sponsorship now or in the future, as our client is unable to provide visa sponsorship. We look forward to receiving your CV!
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Please ensure you currently live within a daily commutable distance to the Greater Sheffield area. Applicants must please have full right to work in the UK at the time of application with no requirement for sponsorship now or in the future, as our client is unable to provide visa sponsorship. We look forward to receiving your CV!
#J-18808-Ljbffr
