About Mills CNC
Mills CNC are the sole distributor of DN Solutions Machine Tools within the UK and Ireland – working across the vast array of manufacturing businesses within this varied industry sector, Mills CNC provide CNC machine tools that can meet any specification.
With a CNC machine in place, and the training to go alongside it, our customers across the length and breadth of the nation are manufacturing products that keep the country moving.
Whether it’s a lathe or a machining centre you’re likely to find one of our Doosan machines working away in the workshop of many manufacturing companies, including but not limited to:
Aerospace
Power generation
Motorsport
Oil and gas
Medical
Automotive
Precision component manufacture
Our reputation is built on the quality, reliability, and performance of the DN Solutions machine tools we sell – and more importantly on the additional servicing we offer to all of our customers. Our Field Service Team are integral to our business and we’re seeking someone who is looking for the next step in their career. This is an exciting opportunity for someone to join this constantly growing department and help Mills maintain our reputation as industry leading service providers.
This is a opportunity for a forward thinking, motivated individual who can recognise our customers' demanding needs and problem solve while supporting our field based Service Engineers and office based Technical Helpdesk.
Major Job Functions To support new machine tool sales and warranty obligations as well as deliver engineering sales in line with the company budget.
The position is based at our Leamington Spa Technology Campus but will require some travel within the UK and Ireland, including occasional overnight stays.
Management of Service Engineers and Technical Helpdesk
To ensure the efficient management and support of the Service Engineers
Supporting the Regional Service Team Leaders
Supporting Service Engineers with onsite customer issues
Reviewing the engineers’ allocation with the Technical Helpdesk Team daily
Reviewing future resource requirements based upon the sales forecast and the installation workload.
Customer visits on major service issues to assist with diagnosis, engineer support, root cause analysis and commercial decision making.
Compiling associated reports and action plans to resolve issues for the customer and suppliers.
Highlighting training needs for Service Engineers to develop their skill breadth.
General motivation, mentoring and supporting of the Service Department employees
Quality Control of Machine Issues Manage quality issues on machine tools and the progress of associated retrofit / corrective work. Communicate on these internally and to principals as required.
Health and Safety Issues - machine tools
Complete IOSHH or equivalent certification to manage employees safely and effectively.
Ensure any modifications made to machine tools are compliant with UKCA/CE requirements.
Take responsibility for all reported health and safety issues at customer sites by logging on internal SHE Assure software.
Check/review/adapt Service Engineers point of work risk assessments.
Service Invoices
Review and resolution of escalated invoice queries.
Make sound commercial decisions based on work carried out against complaint/query and instruct the accounts team to make necessary credits.
Essential Skills, Experience & Education
Must have a continuous improvement mind set. Must be a leader who can identify issues, find potential solutions, and seek to create change in a fast paced and demanding environment.
Must have experience in managing a large team of employees.
Must be proficient in using IT systems.
Must have a high level of customer support and be commercially competent. This position will require a great deal of customer interaction. Good negotiation skills are required.
Education to degree level is preferable. However, trade qualifications and experience will be considered.
Preferably from a Machine Tool or engineering background. Candidates with a proven track record in customer issue resolution will also be considered.
UK Driving License with no more than 6 points.
What’s on offer
Along with 25 days holiday (plus Bank Holidays) and a highly competitive salary, the successful candidate will receive life assurance, Vitality health insurance, discounts at gyms and retailers across the country and many more perks available through our employee benefits scheme. A company vehicle will be provided.
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Mills CNC are the sole distributor of DN Solutions Machine Tools within the UK and Ireland – working across the vast array of manufacturing businesses within this varied industry sector, Mills CNC provide CNC machine tools that can meet any specification.
With a CNC machine in place, and the training to go alongside it, our customers across the length and breadth of the nation are manufacturing products that keep the country moving.
Whether it’s a lathe or a machining centre you’re likely to find one of our Doosan machines working away in the workshop of many manufacturing companies, including but not limited to:
Aerospace
Power generation
Motorsport
Oil and gas
Medical
Automotive
Precision component manufacture
Our reputation is built on the quality, reliability, and performance of the DN Solutions machine tools we sell – and more importantly on the additional servicing we offer to all of our customers. Our Field Service Team are integral to our business and we’re seeking someone who is looking for the next step in their career. This is an exciting opportunity for someone to join this constantly growing department and help Mills maintain our reputation as industry leading service providers.
This is a opportunity for a forward thinking, motivated individual who can recognise our customers' demanding needs and problem solve while supporting our field based Service Engineers and office based Technical Helpdesk.
Major Job Functions To support new machine tool sales and warranty obligations as well as deliver engineering sales in line with the company budget.
The position is based at our Leamington Spa Technology Campus but will require some travel within the UK and Ireland, including occasional overnight stays.
Management of Service Engineers and Technical Helpdesk
To ensure the efficient management and support of the Service Engineers
Supporting the Regional Service Team Leaders
Supporting Service Engineers with onsite customer issues
Reviewing the engineers’ allocation with the Technical Helpdesk Team daily
Reviewing future resource requirements based upon the sales forecast and the installation workload.
Customer visits on major service issues to assist with diagnosis, engineer support, root cause analysis and commercial decision making.
Compiling associated reports and action plans to resolve issues for the customer and suppliers.
Highlighting training needs for Service Engineers to develop their skill breadth.
General motivation, mentoring and supporting of the Service Department employees
Quality Control of Machine Issues Manage quality issues on machine tools and the progress of associated retrofit / corrective work. Communicate on these internally and to principals as required.
Health and Safety Issues - machine tools
Complete IOSHH or equivalent certification to manage employees safely and effectively.
Ensure any modifications made to machine tools are compliant with UKCA/CE requirements.
Take responsibility for all reported health and safety issues at customer sites by logging on internal SHE Assure software.
Check/review/adapt Service Engineers point of work risk assessments.
Service Invoices
Review and resolution of escalated invoice queries.
Make sound commercial decisions based on work carried out against complaint/query and instruct the accounts team to make necessary credits.
Essential Skills, Experience & Education
Must have a continuous improvement mind set. Must be a leader who can identify issues, find potential solutions, and seek to create change in a fast paced and demanding environment.
Must have experience in managing a large team of employees.
Must be proficient in using IT systems.
Must have a high level of customer support and be commercially competent. This position will require a great deal of customer interaction. Good negotiation skills are required.
Education to degree level is preferable. However, trade qualifications and experience will be considered.
Preferably from a Machine Tool or engineering background. Candidates with a proven track record in customer issue resolution will also be considered.
UK Driving License with no more than 6 points.
What’s on offer
Along with 25 days holiday (plus Bank Holidays) and a highly competitive salary, the successful candidate will receive life assurance, Vitality health insurance, discounts at gyms and retailers across the country and many more perks available through our employee benefits scheme. A company vehicle will be provided.
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