Our team is the best in the industry - is it time for you to join us?
The Role:
Based on the hire desk, the Customer Support Manager is responsible for ensuring that all administration & hire activity between our Major Account customer and GAP Group is carried out in an efficient and effective manner. This is a fast-paced role where you will be responsible for managing customer on hire & off hire, liaising with GAP Group depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required. Successful applicants should demonstrate the following:
Significant experience working within a customer service role, preferably within in the Construction/Hire industry. Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders. Excellent administration skills with experience using MS Office packages and strong attention to detail. Driving licence is preferred but not essential. Benefits include: Competitive salary and bonus scheme Up to 25 days annual leave plus bank holidays The option to buy up to 5 days additional leave Contributory Pension Scheme Life Assurance Employee Welfare Fund (Company-funded social events) Cycle to Work Scheme Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab) So what next? If you think you fit the profile, we would love to hear from you! All you have to do is upload your CV and complete our short application form and we can take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
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Based on the hire desk, the Customer Support Manager is responsible for ensuring that all administration & hire activity between our Major Account customer and GAP Group is carried out in an efficient and effective manner. This is a fast-paced role where you will be responsible for managing customer on hire & off hire, liaising with GAP Group depots to ensure the customer's requirements are being met and identifying opportunities for sales growth. This is a varied and challenging role which will involve managing invoice and credit queries, collating weekly KPI data and producing performance reports when required. Successful applicants should demonstrate the following:
Significant experience working within a customer service role, preferably within in the Construction/Hire industry. Ability to work effectively within a fast-paced environment whilst building strong relationships with both internal and external stakeholders. Excellent administration skills with experience using MS Office packages and strong attention to detail. Driving licence is preferred but not essential. Benefits include: Competitive salary and bonus scheme Up to 25 days annual leave plus bank holidays The option to buy up to 5 days additional leave Contributory Pension Scheme Life Assurance Employee Welfare Fund (Company-funded social events) Cycle to Work Scheme Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab) So what next? If you think you fit the profile, we would love to hear from you! All you have to do is upload your CV and complete our short application form and we can take it from there. GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER
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