Brook Street are currently recruiting for a temporary Inbound Customer Support Officers to work for The Driving Standards Agency (DVSA) based at Quorum Business Park.
Working Monday to Friday, you will be required to work 37 hours per week between 8am - 6pm. With a competitive hourly rate of £12.36 per hour, office hours, and on-site car parking- where possible, this is an excellent opportunity for someone looking to work within a government department.
Assignment:
Starting in January 2025 - Temporary ongoing. Rate of Pay:
£12.36 per hour - Weekly pay Hours:
37 per week, Monday - Friday Location:
Quorum Business Park, Newcastle - NE128AU Working arrangements:
Fully Office Based from Quorum Business Park
The purpose of this role is to provide a quality support, advice and guidance service to both internal and external customers contributing to the improvement of road safety, environmental standards, and the reduction of vehicle crime.
Duties include, but are not restricted to:
Handle internal telephone calls from other departments and email correspondence. Deliver a consistent and productive service to both internal and external customers. Ensure all administrative work is completed and recorded accurately. Use information resources to support customer service. Keep up to date with current procedures and practices. Work effectively as part of a team, participate in team meetings, and contribute towards the staff engagement plan. Promote and respect team working ethics by building good working relationships using co-operation and discussion. Execute own responsibilities effectively and in line with DVSA policies and processes, ensuring that daily tasks and activities are delivered against agreed objectives.
Key Skills: Good written and communication skills. Ability to handle challenging enquiries. Basic computer literacy skills e.g. keyboard, word processing skills and Microsoft applications. Prioritise workloads to aid productivity. Experience in a customer-facing environment. Manage time effectively.
Benefits: In return for your work and commitment, working for Brook Street can offer you some fantastic benefits: The opportunity to join and work in the Public Sector. Learning and development opportunities to grow your career. Competitive salary. 28 days Annual Leave per year (pro-rata). Wide variety of flexible benefits and working options to suit your lifestyle. Full training and induction.
For further details on any of our vacancies, please contact your local Brook Street branch. Details can be found on our website. #J-18808-Ljbffr
Working Monday to Friday, you will be required to work 37 hours per week between 8am - 6pm. With a competitive hourly rate of £12.36 per hour, office hours, and on-site car parking- where possible, this is an excellent opportunity for someone looking to work within a government department.
Assignment:
Starting in January 2025 - Temporary ongoing. Rate of Pay:
£12.36 per hour - Weekly pay Hours:
37 per week, Monday - Friday Location:
Quorum Business Park, Newcastle - NE128AU Working arrangements:
Fully Office Based from Quorum Business Park
The purpose of this role is to provide a quality support, advice and guidance service to both internal and external customers contributing to the improvement of road safety, environmental standards, and the reduction of vehicle crime.
Duties include, but are not restricted to:
Handle internal telephone calls from other departments and email correspondence. Deliver a consistent and productive service to both internal and external customers. Ensure all administrative work is completed and recorded accurately. Use information resources to support customer service. Keep up to date with current procedures and practices. Work effectively as part of a team, participate in team meetings, and contribute towards the staff engagement plan. Promote and respect team working ethics by building good working relationships using co-operation and discussion. Execute own responsibilities effectively and in line with DVSA policies and processes, ensuring that daily tasks and activities are delivered against agreed objectives.
Key Skills: Good written and communication skills. Ability to handle challenging enquiries. Basic computer literacy skills e.g. keyboard, word processing skills and Microsoft applications. Prioritise workloads to aid productivity. Experience in a customer-facing environment. Manage time effectively.
Benefits: In return for your work and commitment, working for Brook Street can offer you some fantastic benefits: The opportunity to join and work in the Public Sector. Learning and development opportunities to grow your career. Competitive salary. 28 days Annual Leave per year (pro-rata). Wide variety of flexible benefits and working options to suit your lifestyle. Full training and induction.
For further details on any of our vacancies, please contact your local Brook Street branch. Details can be found on our website. #J-18808-Ljbffr
