Suffolk County Council
are looking for a
Customer Support Officer
to join our team in
Stowmarket, Suffolk . You will join us on a
full-time, fixed term contract or secondment opportunity for 18 months, working 37 hours per week.
The successful candidate will earn a competitive salary of
£26,835 - £30,060 per annum (pro rata for part time). Full time, part time and job share opportunities will be considered. What we are looking for We are looking for committed, flexible and proactive
Customer Support Officers
to join our
Customer Support Team . The successful candidates will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. About the role The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley and Hadleigh between the hours of 8.45 am until 5pm Monday to Friday. Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer). Officers are customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact. About you As one of the successful candidates, you will need to be an excellent communicator, as this is a frontline position, providing customer support to our residents and communities. You will also need to demonstrate the ability to understand situations and develop solutions to problems using your own initiative. Our Customer Support Team enjoy an ongoing commitment to learning, development and creativity. We believe in putting the customer at the heart of everything we do and are always striving to improve the service we provide. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. Benefits of working for us Great opportunities for learning and development. Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Program. Employee Assist Program. Health Care Options. Closing date: 5pm, 5 February 2025 If you think you have what it takes to be successful in this
Customer Support Officer
role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
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are looking for a
Customer Support Officer
to join our team in
Stowmarket, Suffolk . You will join us on a
full-time, fixed term contract or secondment opportunity for 18 months, working 37 hours per week.
The successful candidate will earn a competitive salary of
£26,835 - £30,060 per annum (pro rata for part time). Full time, part time and job share opportunities will be considered. What we are looking for We are looking for committed, flexible and proactive
Customer Support Officers
to join our
Customer Support Team . The successful candidates will share our values, commitment, and motivation to make a difference for our residents, clients, and communities. About the role The role will be a mix of both home working and working at our customer access points on a rota basis across Stowmarket, Sudbury, Shotley and Hadleigh between the hours of 8.45 am until 5pm Monday to Friday. Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer). Officers are customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact. About you As one of the successful candidates, you will need to be an excellent communicator, as this is a frontline position, providing customer support to our residents and communities. You will also need to demonstrate the ability to understand situations and develop solutions to problems using your own initiative. Our Customer Support Team enjoy an ongoing commitment to learning, development and creativity. We believe in putting the customer at the heart of everything we do and are always striving to improve the service we provide. About us Working together across our councils and with our partners in the public, private and voluntary sectors, we provide excellent services to our 190,000 residents across Babergh and Mid Suffolk. We are proud of the role we play in creating the environment, economy, and communities for our districts. Benefits of working for us Great opportunities for learning and development. Generous leave entitlement (equivalent to 26 days a year, increasing to 31 days after 5 years’ service, plus bank holidays). Competitive Local Government Pension Scheme. Wellbeing Support Program. Employee Assist Program. Health Care Options. Closing date: 5pm, 5 February 2025 If you think you have what it takes to be successful in this
Customer Support Officer
role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application. This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
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