At B Squared, we’re on a mission to support schools and educators in transforming the way they assess, plan, and monitor progress for pupils with special educational needs and disabilities (SEND). As a small but mighty team, we’ve been innovating in the education sector for over 25 years, creating software and resources that make life easier for teachers and improve outcomes for children and young people.
We’re not your average company. We’re family-friendly, flexible, and focused on making a real impact. Our relaxed and collaborative approach means you’ll be part of a team that values creativity, new ideas, and, above all, people.
Due to increasing demand, we’re looking for a motivated and customer-focused individual to join us as a
Customer Support Specialist . This is a
part-time, term-time only
role. Working
Monday to Thursday or Monday to Friday, 9:30 am to 2:30 pm , during school term time only ( 39 weeks a year ). What You’ll Be Doing:
Communicating with customers via email and phone, providing friendly and effective support. Delivering remote demonstrations of our software, showcasing its features and benefits. Assisting customers in using our software confidently and resolving any queries. Troubleshooting basic technical issues and escalating more complex problems. Managing our support site, including creating helpful support articles and how-to guides. What We’re Looking For:
Previous experience in IT or customer support. Ability to troubleshoot problems, including connectivity and browser issues. Strong communication skills, with the ability to guide customers through solutions remotely. A quick learner who can confidently master our software and explain it clearly to others. Excellent written skills, with a keen eye for detail. Experience managing websites built with WordPress. If you’re passionate about technology, enjoy helping others, and want a role where you feel valued, but also fits around the school run, we’d love to hear from you! Job Types:
Part-time, Permanent Pay:
£11,700.00-£14,625.00 per year Expected hours:
20 per week Benefits:
Casual dress Company events Company pension Free parking On-site parking Transport links Schedule:
Monday to Friday Application question(s):
This role is part time, term time only. This means it is for 20 (4 days) or 25 hours (5 days) a week, for 39 weeks a year. Do you understand? Education:
A-Level or equivalent (preferred) Experience:
customer support: 1 year (preferred) Work Location:
Hybrid remote in Camberley GU17 9AB Application deadline:
28/02/2025 Reference ID:
Support role Expected start date:
17/03/2025
#J-18808-Ljbffr
Customer Support Specialist . This is a
part-time, term-time only
role. Working
Monday to Thursday or Monday to Friday, 9:30 am to 2:30 pm , during school term time only ( 39 weeks a year ). What You’ll Be Doing:
Communicating with customers via email and phone, providing friendly and effective support. Delivering remote demonstrations of our software, showcasing its features and benefits. Assisting customers in using our software confidently and resolving any queries. Troubleshooting basic technical issues and escalating more complex problems. Managing our support site, including creating helpful support articles and how-to guides. What We’re Looking For:
Previous experience in IT or customer support. Ability to troubleshoot problems, including connectivity and browser issues. Strong communication skills, with the ability to guide customers through solutions remotely. A quick learner who can confidently master our software and explain it clearly to others. Excellent written skills, with a keen eye for detail. Experience managing websites built with WordPress. If you’re passionate about technology, enjoy helping others, and want a role where you feel valued, but also fits around the school run, we’d love to hear from you! Job Types:
Part-time, Permanent Pay:
£11,700.00-£14,625.00 per year Expected hours:
20 per week Benefits:
Casual dress Company events Company pension Free parking On-site parking Transport links Schedule:
Monday to Friday Application question(s):
This role is part time, term time only. This means it is for 20 (4 days) or 25 hours (5 days) a week, for 39 weeks a year. Do you understand? Education:
A-Level or equivalent (preferred) Experience:
customer support: 1 year (preferred) Work Location:
Hybrid remote in Camberley GU17 9AB Application deadline:
28/02/2025 Reference ID:
Support role Expected start date:
17/03/2025
#J-18808-Ljbffr
