Be a part of something bigger...
Our Story
At Radar Healthcare, we’re dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards – making it easier than ever for healthcare providers to deliver top-quality care to their patients. We’re on a mission to become a world-leading health-tech pioneer, and we know that we can only achieve this with the help of talented individuals like you. If you’re passionate about improving healthcare outcomes and want to work in a team of like-minded individuals, we invite you to join us on our journey. So if you’re up for an exciting challenge and want to be part of a team that’s making a real impact, we’d love to hear from you! Our Values
At Radar Healthcare, we are all proud of our values-led, open, supportive and inclusive culture. It's just as important that anyone joining our friendly team share the same values as us, to ensure we're all on the same page from day one, so we're looking for people who feel aligned to the following: Customer focused
with a
partnership
approach. Open, honest
and
transparent . Innovative . Ethical, trustworthy
and
caring . The Opportunity
Radar Healthcare's new Customer Support Specialist
At Radar Healthcare, our Customer Experience Team is dedicated to delivering excellent service through an open, honest and transparent partnership approach to customer service. In advocating for our customers, we build close long-term relationships as we proactively support them throughout the whole customer lifecycle and beyond - ensuring Radar Healthcare is factored into all future solution investigations. We're looking for a detail-oriented Customer Support Specialist to join our growing team and take ownership of our customer-first approach in being the single point of contact for all inquiries related to the troubleshooting procedure. Practicing clear and effective communication, we’re looking for somebody who is proactive in keeping our customers updated on expected resolution times and the progress of their inquiries. What you’ll be doing to make a difference:
Logging
all calls, taking ownership of user problems, answering support queries and diagnosing software issues for external customers. Assisting
with setting up and configuring Radar Healthcare software for new customers and working closely with the test team in relation to the testing of new features and improvements under the supervision of the lead tester. Taking ownership
of customer issues and acting as the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution, and updates on the progress made. Following a customer-first attitude
and leaving no stone unturned in giving customers the best possible experience. Escalating
unresolved issues to relevant internal teams. Collecting
prompt and accurate customer feedback. Documenting
knowledge as solution articles/help content. Interacting
with customers in a pleasant and empathetic manner. Solving
complex customer issues. Multitasking
seamlessly between tasks. Honouring SLAs
and ensuring all assigned tickets are resolved well within the deadline. Advocating
for the customer even after a problem has been resolved. Managing
your own ticket list. Asking
relevant questions as part of an investigative approach. Striving
for optimal efficiency. Becoming an expert
in the use of Radar Healthcare. Your journey so far...
Demonstrable experience with telephone 1st line product/software support. Exceptional customer-facing communication skills. Excellent teamwork and collaboration skills. Attention to detail and logical thinking. Even better if you…
Have a basic understanding of SQL databases. Have experience of testing software. Have experience in software as a service support provider. Possess knowledge and comprehension of XML/HTML. The Bigger Picture
Whilst we value professional experiences and qualifications, we’re committed to maintaining a culture of growth and development here at Radar Healthcare. We take into account each candidate's demonstrable skillset, drive and ethos so even if you don’t feel 100% qualified for the role – we welcome you to connect with us. What we offer in return...
A competitive salary,
dependent on experience. Values-led culture
- we’re extremely proud of our culture. Learning & development
budget of £1,000 each year. Flexible working
– We believe in empowering our team to work in a way that suits them best. 25 days holiday (+ bank holidays)
continually increasing with service. Birthdays off
and a surprise through the letterbox. Charity leave
– giving back is important to us. Mental healthcare
- Face to face counselling support. Healthcare
- Cover with Medicash. Life cover
– a pay-out of 3x your salary. Compassionate leave
of up to 5 days time off. Paid sick leave
- Enhanced sick pay after 6 months. Enhanced family leave
- Primary caregivers (maternity/adoption); 16 weeks full pay. Pension -
We’re invested in your future. Technology
– We'll have a laptop all set up and ready for you on your first day. Dog friendly
office. Socials –
we get together as a full company at least four times per year. Discounts
on cinema, vouchers, gym memberships, days out and much more. PLUS a monthly £ allowance on our flexible benefits platform. Accessibility
If you require any special considerations or adjustments to our application and interviewing process, please don't hesitate to let us know. Connect with us!
We'd love to hear from you! If this role isn't quite right for you but you feel like Radar Healthcare could be, click the
Connect
button on our careers site. Listen
to Our
What the HealthTech
podcast. Connect
with us on
LinkedIn
. Check out
our social media channels. Discover
why Radar Healthcare is a fantastic place to work. Connect with us on our journey and get to know the people who make us shine!
#J-18808-Ljbffr
At Radar Healthcare, we’re dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in partnership with industry experts to ensure organisations always meet regulatory standards – making it easier than ever for healthcare providers to deliver top-quality care to their patients. We’re on a mission to become a world-leading health-tech pioneer, and we know that we can only achieve this with the help of talented individuals like you. If you’re passionate about improving healthcare outcomes and want to work in a team of like-minded individuals, we invite you to join us on our journey. So if you’re up for an exciting challenge and want to be part of a team that’s making a real impact, we’d love to hear from you! Our Values
At Radar Healthcare, we are all proud of our values-led, open, supportive and inclusive culture. It's just as important that anyone joining our friendly team share the same values as us, to ensure we're all on the same page from day one, so we're looking for people who feel aligned to the following: Customer focused
with a
partnership
approach. Open, honest
and
transparent . Innovative . Ethical, trustworthy
and
caring . The Opportunity
Radar Healthcare's new Customer Support Specialist
At Radar Healthcare, our Customer Experience Team is dedicated to delivering excellent service through an open, honest and transparent partnership approach to customer service. In advocating for our customers, we build close long-term relationships as we proactively support them throughout the whole customer lifecycle and beyond - ensuring Radar Healthcare is factored into all future solution investigations. We're looking for a detail-oriented Customer Support Specialist to join our growing team and take ownership of our customer-first approach in being the single point of contact for all inquiries related to the troubleshooting procedure. Practicing clear and effective communication, we’re looking for somebody who is proactive in keeping our customers updated on expected resolution times and the progress of their inquiries. What you’ll be doing to make a difference:
Logging
all calls, taking ownership of user problems, answering support queries and diagnosing software issues for external customers. Assisting
with setting up and configuring Radar Healthcare software for new customers and working closely with the test team in relation to the testing of new features and improvements under the supervision of the lead tester. Taking ownership
of customer issues and acting as the single point of contact for all inquiries related to the troubleshooting procedure, the expected resolution, and updates on the progress made. Following a customer-first attitude
and leaving no stone unturned in giving customers the best possible experience. Escalating
unresolved issues to relevant internal teams. Collecting
prompt and accurate customer feedback. Documenting
knowledge as solution articles/help content. Interacting
with customers in a pleasant and empathetic manner. Solving
complex customer issues. Multitasking
seamlessly between tasks. Honouring SLAs
and ensuring all assigned tickets are resolved well within the deadline. Advocating
for the customer even after a problem has been resolved. Managing
your own ticket list. Asking
relevant questions as part of an investigative approach. Striving
for optimal efficiency. Becoming an expert
in the use of Radar Healthcare. Your journey so far...
Demonstrable experience with telephone 1st line product/software support. Exceptional customer-facing communication skills. Excellent teamwork and collaboration skills. Attention to detail and logical thinking. Even better if you…
Have a basic understanding of SQL databases. Have experience of testing software. Have experience in software as a service support provider. Possess knowledge and comprehension of XML/HTML. The Bigger Picture
Whilst we value professional experiences and qualifications, we’re committed to maintaining a culture of growth and development here at Radar Healthcare. We take into account each candidate's demonstrable skillset, drive and ethos so even if you don’t feel 100% qualified for the role – we welcome you to connect with us. What we offer in return...
A competitive salary,
dependent on experience. Values-led culture
- we’re extremely proud of our culture. Learning & development
budget of £1,000 each year. Flexible working
– We believe in empowering our team to work in a way that suits them best. 25 days holiday (+ bank holidays)
continually increasing with service. Birthdays off
and a surprise through the letterbox. Charity leave
– giving back is important to us. Mental healthcare
- Face to face counselling support. Healthcare
- Cover with Medicash. Life cover
– a pay-out of 3x your salary. Compassionate leave
of up to 5 days time off. Paid sick leave
- Enhanced sick pay after 6 months. Enhanced family leave
- Primary caregivers (maternity/adoption); 16 weeks full pay. Pension -
We’re invested in your future. Technology
– We'll have a laptop all set up and ready for you on your first day. Dog friendly
office. Socials –
we get together as a full company at least four times per year. Discounts
on cinema, vouchers, gym memberships, days out and much more. PLUS a monthly £ allowance on our flexible benefits platform. Accessibility
If you require any special considerations or adjustments to our application and interviewing process, please don't hesitate to let us know. Connect with us!
We'd love to hear from you! If this role isn't quite right for you but you feel like Radar Healthcare could be, click the
Connect
button on our careers site. Listen
to Our
What the HealthTech
podcast. Connect
with us on
. Check out
our social media channels. Discover
why Radar Healthcare is a fantastic place to work. Connect with us on our journey and get to know the people who make us shine!
#J-18808-Ljbffr
