£35,000 Location:
Flexible across Great Barford, Bedford, or Cambridge Great Barford : New Road, Great Barford, Bedford, MK44 Bedford : Viking Industrial Estate, Hudson Road, Bedford, MK41 Cambridge : Crome-Lea Business Park, Madingley Road, Cambridge, CB23 Are you a quick thinker, a problem solver, and a natural communicator? Our client is at the forefront of transforming tool hire within the UK construction industry. We're looking for someone energetic, proactive, and solutions-focused to join their
Customer Support Team —a key player in delivering exceptional service to their clients. This is a
busy, fast-paced role
where you’ll liaise with customers daily across
phone calls, live chat, emails, and WhatsApp —resolving queries and ensuring operations run seamlessly. What You’ll Be Doing: Managing customer communications: responding via phone, live chat, WhatsApp, and email. Raising orders, processing invoices, and resolving delivery issues, including damages or missed deliveries. Collaborating across departments to ensure smooth operations and exceptional customer experiences. Maintaining accurate system updates with customer activity and key processes. What We’re Looking For: A
problem solver
who thrives under pressure and can think on their feet. Someone who loves
building relationships , both with customers and teammates. Strong multitasking skills—you’ll juggle customer calls, messages, and admin tasks effortlessly. A compassionate, kind, and empathetic approach to customer queries. Essential Skills: Excellent communication (both written and verbal). Proficient in Microsoft Outlook, Word, and Excel. A calm, organised, and detail-oriented mindset. Ability to resolve challenges with a
solution-first attitude . Why Join them? They’re not just offering a job; They’re inviting you to grow with them as they redefine excellence in the construction industry. £35,000
salary 25 days holiday
(plus Bank Holidays) Company pension scheme Special recognition and reward incentives Fully stocked food and drinks cupboards—because hard work deserves tasty treats! If you thrive in a fast-moving, customer-focused environment, we’d love to hear from you.
Apply now and bring your passion for problem-solving, organisation, and exceptional service to our client.
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The Universal Business Team (UBT) is a fast-paced global consulting organisation supporting over 3,000 family businesses across 19 countries. We provide our customers with an unprecedented range of business advisory, coaching, consulting and training programs to move their business forward. We also partner with leading brands around the world, leveraging our group buying power to ensure our customers can access products and services at competitive prices. UBT has a unique value proposition to our customers and our staff in that all profits are invested into a higher purpose - education and charity work. OneSchool Global is one of the largest progressive independent school networks in the world, with over 100 schools in 21 countries. Rapid Relief Team provides food and water to emergency services during times of disaster, and supports the homeless and people with disability.
