Customer Support Specialist

Working at TasWater isn't just a job; it's an opportunity to deliver social, environmental, and economic benefits for Tasmania today, and tomorrow. Our talented workforce of over 950 employees keeps Tasmania thriving by providing exceptional water and sewerage services to over 460,000 customers every day. We have a bold and ambitious future, inspired by our vision to unlock water’s full potential, and centred on our customers and communities, our people and partners, the environment, and our collective water future. Over the coming 5 years we’re investing $1.9 billion to ensure a safe and secure water future for a growing Tasmania, and will we make great steps towards our aspirations of net zero carbon emissions and towards zero waste. The Opportunity As a Customer Support Specialist at TasWater, you will be a subject matter expert in customer complaints and claims, and an advocate for financially vulnerable customers facing hardship. This is a permanent full-time position and can be based in either Launceston or Devonport. Key Accountabilities Provide direct support to TasWater Assist customers, with the aim of recovering from financial hardship and achieving long-term account independence. Investigate, case-manage and negotiate resolutions for customer complaints and claims. Communicate with customers effectively, efficiently and empathetically (verbally and in writing) to ensure timely and professional service provision. Use appropriate resources and data to analyse business processes, helping to identify opportunities that improve the customer experience and reduce or prevent complaints and claims. Manage varying priorities while maintaining service standards and achieving required customer response times. Your Application Your application must include a resume and a detailed cover letter that tells us about: Why you are interested in this role. Your demonstrated experience working in a customer service environment, including detailed knowledge of customer service principles and practice. Ability to work effectively as a team member and autonomously. High level problem solving, prioritising and decision-making skills. Awareness of privacy and confidentiality legal obligations. Details of any part time or flexible working arrangements you are seeking. Why TasWater? Across our multi-disciplinary organisation, we are serious about enhancing the skills and careers of our team members. When you join TasWater, you join a company that offers career development pathways, training courses, and access to subject matter experts. We are continuing to build an inclusive workplace and workforce that truly represents the Tasmanian community that we serve. We value diversity in all its many forms and welcome a range of perspectives and identities to enrich the way we work and what we do. We take pride in being acknowledged as an employer of choice for women by WORK180. Visit the Work180 website to view our benefits and policies, such as 18 weeks of paid parental leave for all parents regardless of tenure and with full superannuation contributions. How to apply Interested candidates are encouraged to connect with Jacqui Parker, Manager Customer Support via email on jacqui.parker@taswater.com.au prior to making your application. If you need assistance in applying, please contact us at Careers@taswater.com.au. Applications close at 10am on Monday 20 January 2025. This position attracts a total remuneration of $80,000 - $89,000 including superannuation. You can view the position description

here .

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