Customer Support Technician

Customer Support Technician focuses on someone who can support our products in laboratories across uk, europe and us - this role will require a week long us trip once every 2 months.

What the role involves

• Someone who can support our products in laboratories across UK, Europe and US - this role will require a week long US trip once every 2 months.
• Ensure that customers receive world class technical support delivered a timely manner.
• Customer site visits for equipment fault diagnosis &repair.
• Managing spare part inventory & request orders are placed as & when required.
• Working with manufacturing teams when additional support or technical information is needed.
• Testing & contribute on new products to the product development teams.

Skills and requirements

• Customer service, call centre, administration, CRM, or complaint-handling experience may be useful.

Candidate fit

• Exceptional problem-solving skills & logical thinking.

Additional role context

• Able to repair and service laboratory instruments.
• Good organisational, planning& time management skills.