Customer Team Leader

Closing date: 15-01-2025 Customer Team Leader Location: 7 High Street, Crail, KY10 3TA Pay: GBP13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full, paid training provided You must be aged 18 or over to be a customer team leader at Co-op, as you'll need to authorise age-related sales. We're looking for Customer Team Leaders to join our team at Co-op. As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. We'll look to you to help lead the store team - coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages. What you'll do Provide friendly and thoughtful service, often managing the store and handling challenging situations. Develop your team's capabilities through coaching and training, fostering an inclusive culture. Ensure the store remains safe, legal, and fully operational. Manage diligence checks and stock accuracy to enhance the shopping experience. Support your store manager by deputising when they're not working and delivering HR processes. Lead the introduction of new products and services in your store. Build relationships and engage with the local community, supporting the local Co-op community plan. This job would suit people who have A genuine care for the needs of customers and members. The ability to balance leading and supporting your team while being active on the shop floor. Great people skills for building positive relationships with customers and colleagues. Strong organisational and problem-solving skills. A desire to learn, grow, and develop leadership skills. The flexibility to work various shifts. Why Co-op? Full, paid training and dedicated support for personal development and career progression. 30% discount on all Co-op products in-store plus 10% discounts on other brands. A pension scheme with up to 10% employer contributions. Access to a money management app giving you access to a percentage of your pay as you earn it. 36 days of holiday (including bank holidays, pro rata for part-time colleagues). Virtual healthcare services for you and your family. 24/7 employee assistance service. Rotas shared three weeks in advance and accessible on your phone. Cycle-to-work scheme. Building an inclusive workplace We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who meet the minimum criteria for a job. As part of the application process for this job, you'll need to complete two online assessments, taking around 20 minutes to complete.

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