Customs Clearance and ETSF Operations Supervisor

Freightserve are looking to recruit a Customs Clearance and ETSF Operations Supervisor. The role is working for a fast growing Freight Forwarder based in the Heathrow area. Oversee daily operations of Customs Clearance/ETSF facility and Coordinate activities in the Imports and warehouse in accordance with UK Customs/HMRC regulations governing the shipment, receipt, and documentation of imported products. Provide proactive documentation service to internal and external customers. Main Responsibility: To Manage Customs clearance team and ETSF warehouse. Dealing with general enquiries from clients/customer concerning all areas relating to Customs Procedures ie Tariff Classifications, Duty Rates, ETSF operations, NCTS and any other documentation requirements. Processing Import/Export declarations (Home Use/CFSP/NCTS/Permanent Export). Work closely with CSP provider, Custom software and HMRC for the existing and the new process setups. Prepare and review process flow/training manual for team to improve their experience and customs clearance skills. Keeping up to date with changes in regulations, laws and Customs procedures. Calculating Duty/VAT cost for consignments. Answering HMRC Declaration queries as and when they arise. Providing basic customs clearance training to new operatives. Monitoring employee productivity on a day-to-day basis. Regularly drive high level of operational integrity and compliance with the audit process. Ensure the Shed compliance as per the requirement Manage ETSF warehouse and day to day operations Knowledge, Skills and Abilities: Full knowledge of customs procedures and principles. Background within customs clearance, ETSF and import/export is essential Full knowledge of Airline Cargo operations, sheds customs badges. Ability to be a self-starter and work on own initiative. Excellent communication skills and the ability to build and develop strong working relationships. Good analytical and excellent organizational skills Develop & coach team members and assist with new employee onboarding. Participate in new business implementation meetings as a subject matter expert and/or ensure SOPs are updated when needed. Promote a positive working relationship for all team members. Act as a key customer contact and subject matter expert. Lead by example when it comes to customer outreach, retention, and expansion. Work effectively in a team environment and collaborate cross-functionally, building relationships with account management by proposing process improvement and/or consultative leads. Streamline in-house processes. Help to continue to build a team-oriented atmosphere. An understanding for the need for confidentiality and discretion. Excellent Knowledge of Microsoft Office (Excel/Word/Outlook). Please only apply if you have the necessary experience as only people with the correct experience with be considered for interview stage.

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