Data and Insights Manager (D2C)

A new opportunity has risen for a Data and Insights Manager to join our D2C team. The Data and Insights team is a small but dynamic and experienced group of SMEs who work across Google Analytics, Bloomreach CDP and BI/data engineering. The team is the first port of call for insights from our customer-centric marketing, product, PR, content and strategy teams, as well as working on projects and initiatives to allow the business to harness the power of our data. The team are continually working to understand our customers better through meticulous tracking and analysis. We’re passionate about delivering an increasingly personalised and segmented approach to every customer touchpoint to empower our customers to reach their financial goals. Plus, we know the best decisions are data-driven – so we give our senior management team the best business intelligence data at their fingertips. We’re looking for an experienced, driven and hands-on manager for the team, who can support the individual specialists deliver their ambitious roadmap. What does the job involve? The key responsibilities of the role are as follows: Management of a growing and high performing team (currently 5 members ranging from junior analyst to experienced specialists). Foster a culture of collaboration, innovation, and continuous learning to drive professional growth and development within the team. You’ll be responsible for managing the day-to-day work of the team, working with the team to triage incoming requests, gather requirements for data tasks (whether that be dashboards, new functionality, analysis pieces or tracking requests) and manage the team’s backlog on JIRA. You’ll take on running sprint planning meetings and daily stand ups with team, identifying blockers and addressing where necessary. You’ll ensure the team’s work is of the highest standard by QAing before delivery to the business. Act as the interface between data and marketing, product and other D2C teams to enable them to make the best use of our data and insights. You’ll oversee projects being run out of the data team, as well as working with stakeholders across the business when there’s a cross-functional project requiring data input (that’s most of them!). Ensure compliance with regulatory requirements and industry standards related to data privacy, security, and confidentiality. You’ll ensure the team have effective controls in place, monitor any risks to the team and own the rectification of any data incidents. You’ll support the individual specialists in defining and executing their roadmaps across Google, Bloomreach and Snowflake. Support Senior BI developer by overseeing the collection and integration of data from internal and external sources. Implement robust data pipelines and ETL processes to streamline data ingestion and transformation. Competence, Knowledge & Skills: Proven experience in a data management or analytics role within the financial services industry Proven understanding of GDPR, preferably in financial services Knowledge of Google Analytics, Database architecture (cloud) andCPDs Management experience with track record of building effective and happy teams. Proficiency in data analysis tools and programming languages such as SQL, Python, R, or SAS. Experience with data visualization tools, particularly Power BI Excellent prioritisation skills, including effective communication of priorities Experience in analysis and development within a BI environment Agile/scrum experience would be a benefit Highly effective communication skills and comfortable working with both technical and non-technical teams Excellent analytical and problem-solving skills, with the ability to interpret complex datasets and generate actionable insights. Flexible approach to work and adaptable to changing environment Embraces continuous learning JIRA and Confluence experience would be an advantage AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 503,000 customers using our award-winning platform propositions to manage assets totalling more than £80.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures. Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company. Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For’ forsix consecutive years. What we offer: Salary of £60,000 - £70,000 depending on experience Generous holiday allowance increasing up to 31days with service, plus bank holidays Casual dress code Discretionary bonus Contributory pension scheme Buy as you earn share scheme Free annual share scheme Enhanced maternity/paternity scheme from day one Bike loan Season ticket loan portal Discounted PMI and Dental Paid volunteering opportunities, free social events and more AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work. We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

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