Data and Performance Analyst

Do you want to join a dynamic and supportive team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers? Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more. Our Assets and Data team is essential to the smooth running of our business. Whether they are analysing data to support colleagues with performance monitoring or researching information to prepare reports and recommendations to improve productivity, our team keeps the customer at the heart of our organisation. About the role We are looking for a customer-focused Data and Performance Analyst to join our team and help us achieve our social mission. On the job, you will: Undertake evaluation of data, such as Repairs, Voids, and Statutory Services to identify best practices and areas for improvement. Report and analyse data to produce operational-related Key Performance Indicators. Undertake projects, analysis, reconciliations, or data investigations. Work with IT to review and improve existing reporting dashboards and create new dashboards for enhanced reporting. About You We’re looking for someone who enjoys connecting with a diverse range of people and understands the importance of delivering an efficient and effective service to all our customers. For this role, you will need: To make decisions within policy guidelines while regularly using analytical skills to determine the correct solution for customers. Problem-solving skills on a day-to-day basis to identify solutions where they may not always be apparent. To build strong and effective working relationships with colleagues and customers, providing technical assistance and offering longer-term support. To be educated to A level or equivalent. You will ideally have skills and attributes that include: The ability to analyse data and solve problems. Good verbal and written communication skills. Good IT skills to produce statistical data and reports. The ability to work as part of a multi-disciplined team. Good organisational and time management skills. If you’re open-minded, compassionate, and want to learn more about a career in our Assets and Data team, we’d love to hear from you! Benefits include: 28 days holiday plus Bank Holidays (pro rata for part-time). Discretionary performance-related payment. Contributory pension scheme. Flexible working. Health Cash Plan. Workplace Options Employee Assistance Programme. Employee discount scheme. E&D Commitment Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds and applicants who have status as individuals with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader. Closing date : 20th January 2025 at 1pm Interview date : To be confirmed. All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date.

#J-18808-Ljbffr