remote and on-site MIS data management services
according to an agreed statement of works for each assigned school, ensuring all tasks fall within the scope of the role and adhere to service-level agreements (SLAs). Provide expert support for MIS platforms, ensuring schools meet critical deadlines such as assessments, statutory submissions (e.g., census), and contractual obligations. Log, manage and complete all support tickets in Halo, following established procedures and ensuring schools receive timely updates on progress, hitting internal SLAs. Organise and conduct regular meetings with assigned schools, documenting next steps and maintaining professional communication via Halo, Teams, or phone. Develop and implement value-added services to aid customer retention, providing guidance, training, and demonstrations where necessary. Deliver reports and analyses tailored to each school, utilising both MIS tools and third-party systems such as SISRA, Go4Schools, 4Matrix and Excel. Ensure consistent and clear communication delivered and customer service skills are maintained through CPD or internal sessions. Maintain schedule of work knowledge for each assigned school and understanding the variety of each school contract which requires adaptability in the way you work with each. Maintain knowledge of services offered by the transforming learning group. Continuously ensure school manual is up to date for each school. Ensure positive relationships with each assigned school and key stakeholders. Identify and recommend best practice to schools where appropriate. Working at strategic level with your assigned schools and providing insight to team leaders. Support the development and delivery of
Helpdesk and Managed Services
to drive school improvement through data management. Provide consistent and high-quality service across multiple schools, both domestic and international, ensuring alignment with their unique needs and contracts. Develop strong relationships with school stakeholders, acting as a key point of contact for data-related queries and guidance. Ensure personal and professional development through continuous learning and engagement with emerging trends in education technology and MIS platforms. Maintain effective time management and ensuring workload is completed. Balancing both quality and quality. Working with the SICT data team to develop and build MIS Data Managed services across schools both in the UK and Internationally. Skills/Abilities Essential 3 years+ relevant, successful, and appropriate experience. Working knowledge of MIS Systems preferably SIMS, Bromcom, Arbor or ISAMS, as well as other third-party MIS’ and software such as SISRA, 4MATRIX. Evidence of working within a team. Evidence of good organisational and problem-solving skills. Experience of working with school data at Secondary level. Additional Information The successful candidate will be subject to an enhanced DBS check. Hold a Full UK Driving Licence with access to your own vehicle. We offer a competitive salary of £28,000 - £32,000 FTE, depending on experience, Benefits including pension scheme, cycle scheme and extra day holiday for your birthday and opportunities to develop. The ONTO Group is part of the Transforming Learning Group, which provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services, consultancy, and training. Under the Transforming Learning Group umbrella, we have School ICT, turn IT on, SBM Services, GDPR Sentry, Locker, The ONTO Group, Vital York and Salamander Soft. Together, we provide services to thousands of schools across England and employ over 400 staff members. The Transforming Learning Group puts schools and their needs first, taking care of all their technological needs so they can focus on teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility within our team. The breadth of skills and experience among our staff creates a friendly and supportive workplace where people feel trusted and respected. The ONTO Group is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment. Happy to talk flexible working.
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