Frankie McCallister-Lyas Overview: Are you a data-driven professional passionate about ensuring accuracy, completeness and efficiency in core business systems? Boots Opticians is seeking a Data Lead to join our Customer & Commercial team reporting into the Data Governance Manager. This pivotal role supports our people, practices, and customers by maintaining high standards in data management enabling seamless and efficient trading. Key Responsibilities: Handle Incidents and Queries: Manage incidents and service calls efficiently, ensuring prompt resolutions and establishing preventative measures to reduce recurrence. Maintain practice system data, SAP, and back-office retail systems ensuring updates and amendments are carried out to support smooth operations for practices, customers, orders, and invoicing. Build strong relationships across the Opticians business and the wider organization to implement best practices in data management, fostering first-class data governance processes. Take ownership of product, promotion and stores data accuracy and completeness by establishing KPIs, driving data cleansing initiatives, and continuously challenging and improving data quality. What you’ll need to have: An ability to understand and articulate complex system relationships and their impact on business management. The ability to build relationships across business areas. Strong problem-solving skills, including the ability to dissect complex data-related issues and drive continuous improvement. Proficiency in MS Office applications (especially Excel). It would be great if you also have: SAP, and Practice Management System experience. Experience of working in the optical sector. Benefits: Boots Retirement Savings Plan Discretionary annual bonus Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. Why Boots Opticians: At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let’s see what’s possible when we change for the better. What's next: If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you’ll be notified by email. Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide
reasonable adjustments
to help you to be at your best.
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