Data & Supporter Care Manager

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Full timePart time
Location: Tunbridge Wells
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Job offered by: Hospice in the Weald
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Category: IT & Technology
Location: Based at the main Hospice in Pembury, Kent, with potential requirement to work at other locations. Salary: £40,000 Category: Staff (Fundraising) Interview Date: 2025-Jan-27 00:00 Working Hours: 37.5 Job Profile

Job Title:

Data & Supporter Care Manager Salary:

£40,000 Reports To:

Head of Public Fundraising Direct Reports:

Fundraising Data Executive, Relationship Fundraising Assistant, and Office Volunteers Are you a data enthusiast with a passion for delivering exceptional supporter care? Do you thrive on using data insights to drive decision-making and ensuring supporters feel valued every step of the way? If so, we have an exciting opportunity for you to join our team at Hospice in the Weald as our new Data & Supporter Care Manager. This newly created role will help us deliver gold-standard supporter stewardship and make the most of our fundraising database, Raiser’s Edge. As Data & Supporter Care Manager, you will oversee the management and development of our CRM system and lead on data-related projects. You’ll work across the fundraising team to ensure we are using data effectively, delivering insights, and maintaining high quality. Your work will underpin our ability to provide excellent supporter care, helping maximise income and engagement. Additionally, you’ll manage two team members and a group of dedicated office volunteers, ensuring they feel empowered and supported. We’re seeking an organised and analytical individual who is passionate about data and understands the importance of exceptional supporter care. If you’re ready to bring your expertise in data and supporter care to a meaningful role, we’d love to hear from you. The deadline to apply is midnight Sunday 19th January, however we will be reviewing applications on a rolling basis and reserve the right to close to applications before then – please do get your application in as soon as possible. Benefits include free parking and a generous holiday allowance with the ability to buy and sell additional holiday. The role is advertised as full-time working 5 days a week, however part-time working 4 days a week would be considered for the right candidate. For more information, please contact Sarah Bowes, Head of Public Fundraising on 01892 820533 or sarah.bowes@hospiceintheweald.org.uk.

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